Frank & Harri is on the hunt for a Front of House Manager to run the show, lead a great little team, keep the floor buzzing, and be the friendly face our regulars come back for. Working closely with the owner and the kitchen/patisserie team to keep service tight and standards high.

Key Responsibilities
Oversee day-to-day front of house operations opening, closing and service flow.
Lead, train and roster a small FOH team
Build and manage the team roster, with flexibility to adjust around trading needs.
Help train up backup staff so shifts are always covered.
Deliver an excellent customer experience greet regulars, resolve feedback on the spot, and set the tone for the team.
Respond to catering and cake order enquiries via phone and email, keeping on top of the inbox.
Manage FOH stock, till reconciliation and daily cash/POS handling.
Partner with the kitchen and ownership on specials, seasonal menus and events.
Monitor sales performance and labour cost, and report on service issues.




Ensure compliance with food safety, hygiene, and workplace health and safety regulations.

Skills & Experience
2–3 years' hospitality experience, including time in a supervisory or team-lead role.
Strong barista skills.
Strong organisational and time-management skills
Experience training and onboarding current staff.
Reliable and trustworthy, with a strong sense of ownership over the role.
Personable, with a genuine interest in growing within the business.

What We Offer
Competitive salary package.
Employee discounts and free coffee on shift.
Full training provided.
4 weeks paid annual leave (full time entitlement).
Versatile rostering, with advance notice.
Supportive, close-knit working environment with direct access to ownership.
Genuine opportunity to grow with the business.

📌 Cafe Manager Foh Kew
🏢 Frank and Harri
📍 Kew