Alternative Brewing is Australia’s leading specialty coffee and brewing equipment retailer. We work with passionate home brewers, cafés, and coffee professionals every day — and we’re looking for a Customer Service Representative who genuinely loves helping people and solving problems.

About the Role

As a Customer Service Representative, you’ll be the first point of contact for our customers, supporting them across email, phone, and live chat. You’ll help with product questions, orders, deliveries, returns, and general troubleshooting — always with empathy, clarity, and a customer-first mindset. This role is perfect for someone who enjoys rapid-paced environments, takes pride in delivering outstanding experiences, and isn’t afraid to dig in and find solutions.

What You’ll Be Doing
Responding to customer enquiries via email, phone, and chat
Assisting with order tracking, returns, exchanges, and warranty claims




Providing product guidance (training provided — coffee knowledge is a bonus, not a must)
Working closely with warehouse, tech, and sales teams to resolve issues end-to-end
Maintaining accurate customer records and notes
Turning tricky situations into positive customer experiences

What We’re Looking For
Previous experience in customer service, retail, or e-commerce support
Solid written and verbal communication skills
Calm, friendly, and solutions-focused approach
Ability to manage multiple conversations and priorities
Comfortable working with systems, CRMs, and online tools
Interest in coffee, brewing, or specialty retail (nice to have, not essential)

How to Apply

Click Apply and tell us a bit about yourself and your customer service experience. If you’ve dealt with customers you’re proud of helping — we want to hear about it.

📌 Customer Service Representative Darra
🏢 Alternative Brewing
📍 Darra