Casual position | Weekend availability is a must
Be the first point of contact for our shopping centre!
Erina Fair | Central Coast

Are you a people person with a passion for retail environments? We’re looking for a proactive and enthusiastic Customer Service Officer to be the friendly face and behind‑the‑scenes support that keeps our centre running smoothly and looking its best. Based at Erina Fair, this casual role will see you working a variety of shifts, including weekends and late nights on Thursday.

Opportunity
Be the first point of contact at our Information Desk, assisting customers and tenants with enquiries, phone calls, and mail distribution.
You must be available to work on the weekends and flexible for late nights on Thursdays.
Ensure an efficient and productive Customer Service Desk environment, e.g., service equipment, maintain office supplies, manage lost property, facilitate mobility hire (wheelchairs, scooters, Kiddy cart) and gift card sales.
Follow all risk and safety controls, including compliance and emergency management training as required.
Ability to multi‑task within the mall and provide general front desk help for our busy mall.

About you




Someone who has flexibility over the weekends is key.
Warm, approachable, and skilled communicator.
Previous experience in a customer‑facing role is a plus.
Calm under pressure and able to multitask in a busy setting.
A problem solver with a willingness to help.

Benefits
A range of discounted corporate and wellness benefits, including personal wellbeing programs, counseling and mental health support, discounted health insurance and flexible leave.
Be part of a vibrant, supportive, community‑focused team.
Prospects for growth and development within a energetic retail environment.
Work in a role where no two days are the same.

We are proud to be certified as a Family Inclusive Workplace in Australia, reflecting our policies, programs and benefits which support a family‑friendly workplace culture.

We are striving to remove barriers. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

We welcome and encourage First Nations People to apply.
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📌 Customer Service Officer City Of Sydney
🏢 Cbre Group
📍 City of Sydney