As a Claims Technical Specialist, you’ll provide expert technical guidance to Claims Consultants across Income Protection, Life, and TPD. Your focus will be improving assessment quality, supporting sound decision-making, and ensuring claims are managed in line with policy terms, delegated authorities, and TAL frameworks. You’ll play a key role in building technical capability across the team, driving consistent outcomes and best‑practice claims management.
Responsibilities
Ensure claims are managed in line with TAL policies and industry best practice
Act as the technical SME, reviewing and authorising complex and adverse claim decisions
Coach Claims Consultants to improve assessment quality, communication and outcomes
Support managers with fund reporting, case conferences and stakeholder engagement
Contribute to claims procedures, governance and quality assurance
Provide insights to support capability development and performance management
Qualifications
ESSENTIAL: Experience in Group life insurance claims in a technical specialist or senior claim’s role
Proven ability to coach and uplift case manager capability
Solid knowledge of life insurance legislation and claims frameworks
Ability to identify issues and drive effective claims solutions
Strong communication, influencing and stakeholder management skills
Customer‑focused approach with sound judgement
Relevant qualifications or insurance certification (desirable)
Perks
10% annual short‑term incentive (bonus)
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
Full support for applicants requiring adjustments during the recruitment process.
Commitment to Inclusion
TAL is a leading life insurer committed to inclusion and supporting the growth opportunities of our diverse workforce. We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
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📌 Claims Technical Specialist Melbourne
🏢 TAL Australia
📍 Melbourne
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