Are you a natural leader who thrives in a rapid‑paced workplace where no two days are the same? Do you love creating memorable guest experiences and keeping operations running smoothly? If so, we’d love to meet you.
About the job…
At Novotel Surfers Paradise, we pride ourselves on delivering exceptional service with warmth, professionalism, and attention to detail. As we continue to grow, we’re looking for a confident and proactive Assistant Manager to support our daily operations and uphold our high standards.
As Assistant Manager - Front Office, you will be the hotel representative in the absence of the Front Office Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards. This is a permanent full time position, 38 hours per week.
As Assistant Manager, you will be the go‑to person for guests and staff during your shift. You’ll oversee hotel operations, resolve issues with calm efficiency,
and ensure every guest leaves with a smile.
Key responsibilities:
Responsible for the day-to-day operations of the hotel across all departments in the absence of Department Heads.
Responsible for the day-to-day operations of Front Office
The position will liaise closely with other department heads in the hotel
The role is primarily responsible for ensuring a high level of customer service at all times
Optimise Hotel occupancy to attain the highest possible occupancy and average rate
Provide hands‑on support to staff and foster a positive team culture
Handle guest enquiries, complaints, and special requests with professionalism
Conduct property walk‑throughs and ensure safety and service standards are met
Assist with staff training, rostering, and performance support
Manage emergency situations and act as the senior decision‑maker on duty
Maintain accurate reports and handovers between shifts
Ensure customer/guest and staff needs are met