Adelaide (Head Office), SA, Australia, 5000
Direct Care & Clinical Services
Operational & Infrastructure Support
Permanent Part time

At Uniting Communities, we believe everyone deserves to thrive and feel connected. Are you passionate about making a difference in the lives of older Australians? We’re looking for an experienced Client Support Officer to play a significant role in ensuring the successful delivery of high-quality services in our areas of Veterans Home Care and Community Aged Care.

Key Responsibilities:
Efficient and responsive end-to-end rostering of clients in Community Aged Care service registration categories, ensuring consistent and timely service delivery.
Primary day-to-day contact for clients and contractors of a shared caseload of clients, building strong relationships and addressing needs with professionalism and care.
Proactively escalate incidents or concerns to ensure client safety and service quality.
Provide flexible support across general rostering and administrative tasks, contributing to smooth team operations and a high standard of client care.
Please find the position description attached here - Position Description - CAC Client Support Officer.pdf

What you'll bring:




Demonstrated experience in working effectively with a diverse range of client groups.
Understanding of and experience working with older people.
Knowledge of community aged care services support services available.
Proven ability to effectively negotiate with key stakeholders and provide positive solutions to problems.
Cert III in Business Administration (or similar) or equivalent experience in the workforce.
Experience utilising Care Management System such as AlayaCare would be highly regarded.

Why Join Us?
Make a tangible impact supporting older people to live independently and safely at home
Be part of a supportive and passionate team delivering meaningful services
Prospect to contribute to program growth, innovation, and quality improvements.

Your Application

Please attach a cover letter addressing the Position Description and a current resume including the names of 2 referees.

Uniting Communities is an equal opportunity employer committed to a protected, inclusive workplace. We welcome applications from people of all backgrounds, including people with disabilities, Aboriginal and Torres Strait Islander peoples and those from culturally and linguistically diverse communities.

📌 Client Support Officer Adelaide
🏢 Uniting Communities
📍 Adelaide