Looking to volunteer in a retail environment? The Salvation Army in Hamilton, VIC is seeking recent volunteers to help bring HOPE where it’s needed most. As a Customer Service Assistant you will support the Store Manager in operations, ensure quality customer service, process sales, and maintain the shop’s appearance.

Job Tasks
Sorting, lifting and processing of stock
Customer service, cash handling, and point of sale processing
Answering phone calls and responding to enquiries
Referring those in need to other TSA services if required
Operating following all WHS procedures, including use of PPE
Reporting health and safety concerns to the supervisor
Ensuring TSA values of integrity, compassion, respect, diversity and collaboration are upheld while working at the shop

Personal Qualities and Attributes
Reliable & trustworthy
Proactive and self‑motivated team player able to make a positive contribution
Works with minimal supervision in a safe manner
Receives and responds well to constructive feedback and direction
Respects organisational and personal property and the beliefs of others in a non‑judgemental way
Acts and represents the organisation honestly and ethically




Good match for the team and TSA values
Positive verbal communication skills
Well groomed

Qualifications & Experience Requirements
Customer service, retail or merchandising experience would be beneficial, but is not essential as on‑the‑job training and induction will be provided

Mandatory Requirements of the Role
Complete the Salvation Army's volunteer registration process
Police Check is required; other integrity checks may be required if working with members under 18
Complete TSA mandatory training and induction modules, and any other training as required

Roster & Time Commitment
Minimum 4 hours per week, as rostered
Please advise your availability in your expression of interest

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We are a child‑secure organisation and are committed to protecting children and young people from harm. All child‑related roles require a Working with Children Check and may also require a Nationally Coordinated Criminal History Check.
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📌 V Customer Service Assistant Hamilton
🏢 The Salvation Army
📍 Hamilton