We are seeking a full time Dispatch Officer to join the Courier operations team based in Woodville, SA. This role is responsible for optimising fleet productivity across pick-ups and deliveries, ensuring permanent and ad hoc runs are allocated efficiently and fairly, while maintaining a strong customer focus. You will play a key role in coordinating daily dispatch operations, supporting drivers, and ensuring service expectations are consistently met across the metro and greater Adelaide area. Working hours will be 9:00am–5:00pm; however, some flexibility will be required to provide coverage for leave and support the AM shift from time to time.

Key Responsibilities
Allocate permanent and ad hoc runs using a computerised dispatch system
Ensure vehicles and driver capacity are aligned to daily operational needs
Route deliveries and communicate run orders for key customers
Accept, book, and allocate jobs with accurate and complete information
Monitor and communicate delays, issues, and service impacts promptly
Record and update driver hours, waiting times, and job adjustments daily
Support invoicing accuracy based on operational data
Ensure compliance with company and legislative requirements
Support driver onboarding,



including TED unit training and usage compliance
Contribute to safety and HSE requirements, including reporting and incident management

About You

You are organised, reliable, and comfortable working in a fast-paced transport setting. You have strong attention to detail, can manage competing priorities, and communicate effectively with drivers, customers, and internal teams. You will bring:
Experience in dispatch, transport coordination, or logistics operations
Strong understanding of fleet allocation and route planning
Robust administrative and data accuracy skills
Ability to manage time-critical tasks under pressure
Customer-focused mindset with strong communication skills
Familiarity with transport compliance and CoR principles (desirable)

What We Offer
Permanent full-time role in a key operational function
Opportunity to work in a fast-paced, essential transport setting
Strong team culture with supportive leadership
Exposure to end-to-end courier operations and fleet management
Opportunity to build experience in a large national logistics organisation

📌 Dispatch Officer Adelaide
🏢 Team Global Express
📍 Adelaide