Control Room Operator

Location: Belconnen, ACT

Industry: Retail / Shopping Center

Potential Earnings/Award level 5

About Millennium Services Group

Millennium is a leading provider of integrated services across cleaning, security, and facilities management. We pride ourselves on delivering safe, high-quality, and responsive solutions to clients across retail, commercial, industrial, and public sectors.

Position Overview

As a Control Room Operator, you will play a critical role in the coordination and monitoring of site operations. You will be responsible for managing communications, responding to incidents, and ensuring the smooth functioning of cleaning and security services across designated sites.

Positions available: Full time

Potential earnings / Award Level 5

Roster/Work Schedule - days and nights mixed

Workdays per Week - 3 days minimum 12 hours a day

Key Responsibilities
Monitor CCTV systems and site activity to ensure safety and compliance
Coordinate cleaning and security teams across multiple locations
Respond to alarms, incidents, and service requests in real-time




Maintain accurate logs and incident reports
Communicate with site supervisors, clients, and emergency services as needed
Ensure adherence to operational procedures and safety protocols
Support rostering, shift coverage, and workforce coordination

Qualifications & Requirements
Previous experience in a control room or operations coordination role preferred
Solid communication and multitasking skills
Familiarity with CCTV, radio, and dispatch systems
Ability to remain calm under pressure and respond quickly to incidents
Basic computer literacy and report writing skills
Availability for shift work, including nights, weekends, and public holidays
Security license or relevant certifications may be required depending on site

Why Join Millennium?
Be part of a agile and supportive team
Opportunities for career progression and training
Work with a company that values safety, performance, and people
Competitive pay and flexible working arrangements

📌 Control Room Operator Canberra
🏢 Millennium Services Group
📍 Canberra