Salary: $32.91 an hour plus 25% loading.
Tenure: Casual.

Location: Bendigo.

Key Responsibilities
Deliver registration and licensing services in a dynamic environment, over the counter, face‑to‑face, by telephone and in writing in accordance with established policies and procedures, work instructions and guidelines, in a skilled, timely and courteous manner.
Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines in a timely manner.
Effectively resolve customer complaints and, where required, elevate issues to supervisor.
Exercise judgement to suggest improvements to customer service delivery processes, tools and support corporate change initiatives.
Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
Provide guidance and support to less experienced staff where required.





What we are looking for
Exceptional customer service skills, a positive can‑do attitude with a keen eye for detail.
Excellent communication skills coupled with a solid work ethic.
Adaptability, flexibility, and agility regarding change and adopting new methods of working.
A team player who is not afraid to go above and beyond where required.
Intermediate computer literacy skills.
A full valid driver’s license; P plates are not acceptable.
Reasonable travel required.

What we offer
Competitive salary and benefits, including opportunities to earn a bonus.
Salary packaging, Fitness Passport and discounts to retailers.
Opportunities for skilled and personal development.

Vic Roads is committed to diversity and inclusion and encourages applications from all genders, backgrounds and communities.
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📌 Casual Customer Service Officer/ Licence Testing Officer Bendigo (Australia)
🏢 VicRoads
📍 Australia