Job Summary

Iron Mountain is seeking a agile Customer Account Manager to join our Commercial Team. In this role, you will be responsible for taking ownership of a designated portfolio of customers to ensure their satisfaction, secure favorable contract renewals, and drive strategic account growth, with an expectation to proactively pursue new business opportunities.

As a trusted advisor, you will manage existing relationships to deliver exceptional service and cutting-edge solutions while expanding the client base.

What You'll Do
Manage a portfolio of customers, building and nurturing solid relationships to foster long-term loyalty and satisfaction.
Collaborate with customers and internal stakeholders to develop and execute tailored account strategies for both short-term and long-term growth, and secure profitable contract renewals and agreements.
Ensure all account management activities align with Iron Mountain's services and regulatory requirements by maintaining an in-depth product expertise to deliver value-driven solutions,



and proactively pursuing new business opportunities to expand the account base.

What You'll Bring
Minimum 2 years of proven experience in B2B account management or a customer relationship role.
Strong knowledge of strategic planning, effective negotiation skills, and new business development techniques.
Proven ability in customer relationship management, demonstrating a proactive, customer-first mindset with a focus on delivering value and satisfaction.
Excellent communication and interpersonal abilities to serve as a trusted advisor to clients.

Call to Action

If you are a motivated Customer Account Manager ready to help our customers unlock the full potential of their partnership with a global industry leader and grow our business, apply now!

Seniority level: Associate
Employment type: Full time

Job function: IT Services and IT Consulting
J-18808-Ljbffr

📌 Account Executive Melbourne (Australia)
🏢 Iron Mountain
📍 Australia