Responsibilities
Partner closely with Global Planning & Operations teams, Supply Chain, Manufacturing, Customer Operations, Product Groups and senior leadership to minimize business impact and prevent recurrence of systemic issues.
Serve as single point accountability for critical escalations and incident response, ensuring timely, transparent communication and resolution.
Assess escalation across technical, operational and commercial dimensions to balance priority across the team.
Accurately document incidents, containment, root cause and decisions.
Provide explicit, concise and executive‑ready updates during live escalations and throughout incident resolution cycles.
Develop metrics, dashboards and reporting mechanisms to track incident trends, performance and improvement progress.




Lead cross‑functional initiatives without direct authority to drive resolution and continuous improvement.

Qualifications
10+ years of experience in technical support, operations, incident management, supply chain operations or similar roles.
Solid analytical and problem‑solving skills with the ability to rapidly understand complex systems and processes.
Exceptional communication skills, including executive‑level reporting, stakeholder management and customer‑facing interactions.
Semiconductor industry or global supplier experience is a plus.
Excellent verbal and written communication skills.
J-18808-Ljbffr

📌 Global Planning & Operations Escalation Manager Ballarat
🏢 Lam Research
📍 Ballarat