Are you ready to take the next step in your career with one of the world’s leading companies in visitor entertainment? Do you have a passion for creating unforgettable guest experience? If so, we have an exciting opportunity just for you!
We’re seeking enthusiastic individuals to join our team as Casual Guest Experience Hosts at SEA LIFE Sydney.
About the role
As a Guest Experience Host, you'll play a key role in delivering outstanding customer service and engaging educational experiences for our guests. Our hosts interact with guests, and participate in scheduled entertainment offerings, ensuring an immersive and memorable experience for visitors of all ages.
Key Accountabilities:
Engage with guests in an enthusiastic and friendly manner, enhancing their experience through interactions and participating in stationed guest interaction areas.
Develop and maintain a strong understanding of our animals and their environments, with a focus on biology, ecology, and conservation.
Provide consistently high levels of guest service to help drive satisfaction and meet customer experience KPIs.
Follow all health and safety protocols, including daily operation of the Penguin Boat Ride.
Adhere to the attraction's values and guest service expectations.
About you
To thrive in this role, you’ll need outstanding communication skills and a genuine passion for customer service. If fast-paced settings excite you and you’re passionate about the tourism and attractions industry, we’d love to hear from you!
You will also have:
A fun, dynamic and friendly personality
Self-motivation and the ability to work independently or as part of a team
Availability to work across all NSW school holidays and public holidays
A genuine enthusiasm for the tourism and attractions industry
Advantages
Corporate advantages including free access to all our attractions worldwide
Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
Being part of a business built on fun
Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.
Pay Range
Competitive
J-18808-Ljbffr
📌 Guest Experience Host Casual Sydney
🏢 SEA LIFE
📍 Sydney
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