About Smartways
At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community — from emergency patient-on-table deliveries to temperature-controlled global shipments.
We're the first healthcare logistics company in Australasia that is 100% carbon neutral.
Every delivery we make has the potential to change — or save — a life.
About Smartways
At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community — from emergency patient-on-table deliveries to temperature-controlled global shipments.
We're the first healthcare logistics company in Australasia that is 100% carbon neutral.
Every delivery we make has the potential to change — or save — a life.
The Role
As a Customer Operations Executive, you'll take end-to-end ownership of customer jobs — booking, coordinating, troubleshooting, and communicating — so patients can receive their life-changing procedures without delay.
You'll be the voice of Smartways for customers, hospitals, drivers, and suppliers every single day.
This is a rapid-paced, 24/7 operation, and shifts typically run between 6am-9pm.
Potential extra earnings from including rotating roster, on-call, and occasional weekend availability.
What You'll Be Doing
Handling inbound calls and queries from customers, hospitals, suppliers, and drivers
Booking, updating, and cancelling orders across phone, email, and chat
Monitoring urgent,



time-critical shipments — next flight, patient on table, organs, temperature-controlled
Proactively communicating delays, damages, and risks to all stakeholders
Liaising with drivers, allocators, state coordinators, and freight partners
Leading freight recovery processes for missing or damaged goods
Contributing to quality improvement projects and process development
Accurately entering and maintaining data in Smartways systems
What We're Looking For
2+ years in a customer service, contact centre role or operations team
Diploma or higher qualification
Excellent verbal and written communication skills
Strong problem-solving ability and sharp attention to detail
Confident working under pressure in a fast-moving environment
Proficient in Microsoft Office and web-based/ERP systems
Logistics experience is a bonus, but not essential
You'll Thrive Here If You're
A calm, accountable, customer-first thinker who can weigh up information quickly and make sound decisions.
Someone who takes ownership, communicates clearly, and finds creative solutions when things don't go to plan.
Why Smartways?
Make a genuine difference to patient outcomes every day
Join a passionate, mission-driven team
Be part of Australasia's first 100% carbon neutral healthcare logistics company
Grow your skills in a complex, high-stakes industry
#J-*****-Ljbffr

📌 Customer Operations Executive (Part-Time) (New South Wales)
🏢 Smartways Logistics
📍 New South Wales