Store Manager — Worklocker Kawana
Location:Birtinya, Sunshine Coast QLD
Employment type:Full-time
Reports to:Head of Retail
About Worklocker Sunshine Coast
Worklocker Sunshine Coast is one of the region's leading destinations for workwear, safety gear, and work boots, with stores in Maroochydore, Kawana, and Morayfield, plus a dedicated garment decoration facility.
We stock the industry's best brands, including FXD, Steel Blue, CAT, Blundstone, Mongrel, Bisley, KingGee, Hard Yakka and more.
Every day, we look after tradies, industrial workers, local businesses, schools, government departments and customers who need quality gear they can rely on.
Our Kawana store is a major part of our growth on the Sunshine Coast.
Based in Birtinya, it services a fast-growing trade, industrial and commercial area and plays a key role in supporting both retail customers and business accounts across the southern Sunshine Coast.
The Role
We're looking for a hands-on, commercially minded Store Manager to lead our Worklocker Kawana team.
This is a genuine leadership role for someone who enjoys being on the floor, driving sales, developing people, solving problems, and creating a store environment customers want to come back to.
You'll be responsible for the day-to-day running of the store, sales performance, team leadership, stock management, customer service, and making sure the store presents professionally at all times.
This is not a back-office role.
You'll lead from the front, set the standard, and take ownership of the store as if it were your own.
Key Responsibilities
Team Leadership
Manage, mentor, train and coach a diverse team of staff
Recruit, roster and manage full-time and casual employees
Build a positive,



professional and customer-focused team culture
Hold the team accountable to service standards, sales performance and store expectations
Report regularly on team performance, sales, stock and operational issues
Work closely with the Head of Retail and other store managers on group-wide initiatives
Sales & Performance
Achieve and exceed monthly sales budgets and KPIs
Drive sales through strong customer service, product knowledge and team engagement
Identify and develop B2B and trade account opportunities in the local area
Monitor store and team performance daily and take action where required
Look for opportunities to grow basket size, repeat business and customer loyalty
Support local businesses with uniform, footwear, PPE and decoration solutions
Customer Experience
Deliver a consistently high standard of service on the shop floor
Build long-term relationships with trade, industrial and business customers
Champion product knowledge across the team
Resolve customer issues quickly, fairly and professionally
Make sure customers leave with the right product, not just any product
Stock & Operations
Manage stock levels, replenishment and stocktakes
Ensure the store is clean, well merchandised and easy to shop
Maintain strong visual merchandising and store presentation standards
Oversee cash handling,



banking and end-of-day procedures
Manage store processes, compliance and operational standards
Work with the wider business to ensure stock, customer orders and special orders are followed through properly
What We're Looking For
3+ years' experience managing a retail store, ideally in workwear, safety, footwear, hardware, trade supplies or a related category
A genuine passion for workwear, safety gear and customer service, or a strong willingness to learn the industry quickly
Strong leadership skills with the ability to build, motivate and hold a team accountable
A customer-first mindset and the ability to build strong relationships with regular trade and business customers
A proven track record of hitting sales targets and growing store performance
Confidence with retail POS systems, stock management and basic reporting
Experience with Retail Express would be an advantage
Reliable, organised and able to juggle priorities in a busy retail environment
Strong communication skills and a practical, solutions-focused approach
Availability to work a Saturday rotation
What's on Offer
Competitive salary plus performance-based incentives
Generous staff discounts on workwear, safety gear and boots
Ongoing brand and product training from industry-leading suppliers
A genuine opportunity to grow with a successful, locally owned business
Supportive owners who back their managers to run their stores
The chance to lead an key store in a growing Sunshine Coast business
How to Apply
Apply at:

Applications close17th July ****.
Worklocker Sunshine Coast is an equal opportunity employer.

📌 Store Manager (Queensland)
🏢 Worklocker
📍 Queensland