SACS Level 5 | Part-time or Full time Position available
Make a real difference where it matters most
We are seeking a Case Manager to join our Complex Care Team, working within our Community Building Program .
About The Role
This is a site-based role delivering person-centred, trauma-informed case management services to residents at Park Towers, South Melbourne.
The role involves working with individuals experiencing complex and often chronic support needs, providing assertive engagement, advocacy, care coordination, and service navigation to enhance wellbeing, housing stability, social inclusion, and access to community supports.
You will support people to access both immediate supports and longer-term systems including NDIS and My Aged Care to promote sustained wellbeing, stability, and independence.
Park Towers: 9am – 5pm Weekdays only days as per your contract
This is hands-on, values-driven work that makes a substantial difference every day.
What you'll be doing
Deliver holistic, person-centred case management for clients with complex needs
Conduct comprehensive assessments and develop individualised case plans
Provide outreach and engagement in community-based settings
Advocate for clients across health, housing, legal and social support systems
Support clients to build capacity, independence and self-determination
Coordinate referrals and facilitate warm connections to long-term supports
Respond to and manage crisis situations with care and professionalism
Maintain high-quality documentation and contribute to program reporting
Work collaboratively with internal teams and external partners
Who this role is perfect for
This Role Is Ideal For Someone Who




Has a great attitude, genuine empathy, and a strong willingness to learn and grow
Thrives in complex, fast-paced environments and adapts easily to change
Enjoys outreach work and building trusting relationships over time
Is passionate about social justice, equity and community-led care
Wants to develop their skills while being supported by an experienced, values-driven team
What you'll bring
Tertiary qualifications in Social Work, Psychology, Community Services or a related field
Experience in case management with people experiencing complex and multiple disadvantages
Strong assessment, planning, advocacy and coordination skills
Excellent communication and relationship-building capability
Ability to think critically, manage competing priorities and respond in crisis
Understanding of the social determinants of health and service systems
Join Us!
Be part of an organisation creating positive, lasting impact in local communities.
At BHN, you'll enjoy:
Work within a multidisciplinary, community-based health team
Salary packaging benefits to increase your take-home pay - up to $18,550 on everyday living expenses such as mortgage, rent, meals, and holidays.
Novated leasing and 17.5% annual leave loading




Professional development + supervision tailored to your career stage.
Deliver meaningful work that contributes to the wellbeing of our community.
Options to salary package beyond the FBT cap, including: Novated leasing, Work-related expenses, Self-education, Additional superannuation
Access to fleet vehicles for all work-related travel
Employee Assistance Program – confidential support for you and your family
Strong partnerships across health, housing and community sectors
Ready to make an impact?
For Further Information, Please Contact
Shyleen Magejo – Team Leader Homelessness & Complex Care |
About
About the Homelessness & Complex Care Team
The Complex Care Team is a highly specialised team of case managers who work with individuals from marginalised and vulnerable communities experiencing multiple and intersecting challenges.
Operating within a high-acuity environment, the team provides intensive, person-centred, and trauma-informed case management to clients with complex needs, including homelessness, mental health concerns, substance use issues, family violence, social isolation, and involvement with multiple service systems.
Through assertive outreach, engagement, advocacy, and coordinated care, the team supports clients to improve stability, wellbeing, safety, and access to appropriate services and opportunities.
We value Accountability, Collaboration, Respect, and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQI+ communities.
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📌 Complex Care Case Manager (Melbourne)
🏢 Better Health Network
📍 Melbourne