Stoddart Group are a leading supplier and installer of products to the residential building industry.
A leader in what we do, Stoddart are the often unseen but ever-present backbone of the construction of a new home.
We've pushed the industry's boundaries working with our customers to provide an innovative, smarter and more integrated solution to creating a beautiful home.
Today this includes the supply and installation of steel house frames and roofing, lightweight cladding, guttering and downpipes, garage doors, and linings.
Claims & Rebates Officer
We have an exciting opportunity to join our Credit team, a fast-paced and high-volume function where attention to detail is essential.
Based at our Head Office in Darra, QLD, we are looking for someone who takes initiative, is committed to excellence, conducts themselves professionally, and thrives in a high-performing team environment.
In this role, you will work closely with both internal stakeholders and customers, supporting the balance between effective risk management and maintaining strong, long-term relationships.
About the Role
This is a new role to the team!
Reporting directly to the Credit Manager, this Credit Officer sits at the intersection of Credit, Accounts Receivable, and Customer Claims Management.
You will work closely with the Credit Team and Customers to proactively assist in customer claim and rebate processing.
This is a fast-paced, hands-on role ideal for someone who enjoys problem-solving, collaborating with stakeholders, and taking ownership of outcomes
What You'll Be Doing
Reviewing and validating credit claims and back charges, including requests for additional information
Performing invoice and rebate analysis, including reporting, calculations and resolving discrepancies




Maintaining accurate customer master data in line with audit and compliance requirements
Managing collections to ensure timely payment, including following up overdue accounts and escalating where required
Reconciling accounts, resolving queries and ensuring all collection actions are accurately tracked
Maintaining accurate and compliant records of all customer communications
About You
You're a confident communicator who can balance firmness with professionalism, and you're comfortable working in a structured, deadline-driven environment.
You'll bring:
Experience in a Claims Officer, Accounts Receivable or similar role (Minimum 5 years)
Robust communication skills with the ability to engage customers and internal stakeholders
High attention to detail and accuracy across financial data and reporting
Confidence managing collections and resolving account queries
Strong organisational skills and the ability to manage competing priorities
A proactive mindset with the ability to assess risk and take action
Comfort working with systems and technology
Excel skills - Intermediate to Advance
Adaptability in a fast-paced, evolving environment
What's In It for You
We value your contribution and want you to feel appreciated.
Here are just some of the benefits:
Employee benefits platform with discounts and cashback on groceries, clothing, fuel, tech and more
Paid parental leave - up to 12 weeks top-up for primary carers and 2 weeks for secondary carers
Access to confidential wellbeing support through our Employee Assistance Program
Ongoing learning and development to help you grow
Recognition through our "Living Our Values" program - where great work doesn't go unnoticed
Free on-site parking
Supportive team environment where people genuinely help each other out
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📌 Claims & Rebates Officer (Brisbane)
🏢 Stoddarts
📍 Brisbane