Program Manager – Assertive Outreach & Family-Based Care
Location:Robina, Gold Coast
Employment Type:Full-time, 6-month maximum term contract
Benefits:Attractive remuneration including salary packaging, mobile phone and laptop, monthly RDO, supportive team environment, salary packaging tax benefits, meal entertainment benefit, novated leasing, and career development opportunities.
About the Organisation
Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the workplace they deserve to grow.
With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.
Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia.
We support children, young people and families, people with disability, older people and people with mental illness.
We work with people who are homeless and refugees and asylum seekers.
Join a community of people dedicated to breaking down barriers.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants.
We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
About the Role
This is a leadership role overseeing an Assertive Outreach program supporting young people disengaging from placement or at risk in the community, alongside Transition From Care (TFC) and family-based care programs on the Gold Coast.
You will lead a multidisciplinary team delivering trauma-informed, strengths-based support to young people aged ***** with complex needs.
The role focuses on engagement, persistence,



flexible practice, and strong collaboration with Child Safety and key stakeholders.
You will also oversee intake, referral, and case allocation processes, ensure compliance with funding and practice frameworks, and drive continuous improvement across service delivery.
Key Responsibilities
Leadership & Team Development
Lead and support a multidisciplinary team of Case Managers, Child & Family Practitioners, and Youth Workers.
Provide supervision, coaching, reflective practice, and caseload oversight.
Build a strong, trauma-informed, strengths-based team culture.
Service Delivery & Program Oversight
Oversee Assertive Outreach, Transition From Care (TFC), and family-based care programs.
Ensure delivery aligns with funding requirements, budgets, program models, and business plans.
Manage intake, referral, triage, and allocation processes in partnership with Child Safety and stakeholders.
Stakeholder Engagement
Build and maintain strong relationships with Child Safety, Placement Services, and community partners.
Support coordinated responses for young people with complex needs and contribute to cross-agency collaboration.
Quality, Compliance & Continuous Improvement
Monitor program performance, compliance, and quality assurance requirements.
Manage risk and operational issues.
Drive continuous improvement aligned with legislation, standards, and funding agreements.
What Success Looks Like




Increased engagement of hard-to-reach young people in outreach services
Strong collaboration with Child Safety and referral partners
A well-supported, high-performing team delivering consistent, child-centred outcomes
Services that are responsive, compliant, and aligned with funding and practice frameworks
Skills & Experience
Experience in child protection, out-of-home care, or related human services sector
Strong background working with adolescents and transition from care
Demonstrated leadership and team management experience
Ability to manage competing priorities and deliver outcomes within deadlines
Understanding of trauma, attachment, and complex behaviours
Experience working in multidisciplinary teams
Ability to manage services within budgets and funding frameworks
Strengths-based, culturally responsive practice approach
Essential Requirements
Bachelor's degree in Human Services or related field
Significant experience in child protection and out-of-home care
Strong leadership, coordination, and communication skills
High-level critical thinking and reflective practice capability
Current driver's licence
Ability to obtain required probity checks (National Criminal History Check, Working With Children Check where applicable and LCS2)
How to Apply
Include your resume and covering letter in one document, click 'Apply' and follow the prompts.
For any enquiries including persons with disability that require adjustments, contact Joelene at ******
Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.Current application closing date midnight Wednesday 15/07/2026.

📌 Program Manager (Gold Coast)
🏢 Life Without Barriers
📍 Gold Coast