Adelaide based
Field based role
Parts & Service Sales
Key Account Management
The Employer
Cavpower Pty Ltd is the Caterpillar
dealer for South Australia and Western NSW.
For over 50
years, we have been providing equipment and product support
services to mining, construction, industrial, marine, and local
government customers.
Our reputation for excellence and
superior customer service has enabled us to achieve continued
sustained growth.
Developed in our past, evolving for
our future, Brand Cavpower is in the term we use to define who we
are, how we act, what we do and how we look.
Central to Brand
Cavpower is a set of values that must never be broken; a customer
who must always come first; and Our people, who make our brand come
to life.
About the role
We are seeking a commercially
driven Product Support Services Representative to manage and grow
key customer accounts across South Australia.
This is a role for
someone who excels in business development, strategic account
management, and customer relationship building, while also
understanding the operational needs of construction equipment
owners.
Acting as a trusted advisor, you
will proactively engage with customers to identify opportunities,
provide tailored parts and service solutions, and help optimise
their equipment performance.
You'll be the face of Cavpower in the
field—developing strong partnerships, uncovering sales
opportunities, and ensuring our customers receive industry leading
product support.
Key responsibilities of
this role
Manage and strategically grow a portfolio of key accounts,
ensuring alignment with customer needs and business
objectives
Proactively identify new sales and aftermarket
opportunities through customer engagement and market
insights
Promote and sell parts, service, rebuild and repair
options, driving sustainable revenue growth
Develop account plans, support tender responses, and
contribute to territory growth forecasts




Conduct regular customer visits to understand maintenance
requirements, fleet performance, and future planning
Maintain accurate customer, sales, and equipment records
using CRM platforms (e.g., Texada)
Collaborate with internal service, parts, and technical
teams to deliver tailored outcomes
Monitor competitor activity and market trends, providing
insights that shape sales strategies
Support product support campaigns, marketing initiatives,
and business development activities
Achieve sales targets and KPIs while delivering a high
quality customer experience
About you
Proven experience in business development, account
management, or sales, ideally within construction, heavy
machinery, automotive, industrial, or related sectors
Mechanically minded, with a general understanding of
equipment maintenance and product support
Robust relationship builder with excellent communication
and negotiation skills
Confident in using CRM systems and maintaining a structured
sales pipeline
Self motivated, organised, and capable of managing your
schedule and territory with autonomy
Commercially savvy, proactive, and passionate about helping
customers succeed
At Cavpower, we don't just support
machines—we support the people who rely on them.
If you're ready to
hit the road, solve real-world problems, and be part of a team that
values service excellence, we'd love to hear from you.
What you will get in
return
You'll join an industry-leading
Caterpillar dealership known for quality, innovation, and customer
service.
We offer:
A career with genuine growth and development pathways
Ongoing training and support to enhance your technical and
commercial skills
The opportunity to work with a respected brand and build
long term customer relationships
A role where your contribution directly impacts customer
success
If you're looking for a role that
blends sales, relationship management, and technical product
support—and you're ready to represent a trusted industry
leader—we'd love to hear from you.

📌 Product Support Services Representative - Construction Equipment (Adelaide)
🏢 Cavpower
📍 Adelaide