Company Description
BlueScope is an Australian-born global success story spanning 15 countries.
Our team of over 16,500 people is our strength and we want our people to be safe, successful and well.
We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future.
We're proud of brands, like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Our Lysaght business is looking for aCustomer Service Representativeto join ourMackay QLDteam.
Made in Australia since ****, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.
As a Customer Service Representative, you will be responsible for providing frontline support to our branch by efficiently managing customer enquiries received via phone, email, and in-person visits to our showroom.
Our diverse customer base includes professional builders, plumbers and resellers, all seeking premium products and tailored solutions that reflect our commitment to quality and service excellence.
Enjoy ongoing professional development and training, a competitive package including 14% superannuation, plus participation in our performance incentive program (quarterly bonus)!
What Will You Do?
Working with a friendly and inclusive team, you will be a key contact for sales and service enquiries in this fast-paced environment.
In addition, you will:
interact with our customers via phone, email and face to face to manage a variety of enquiries
accurately enter, update and maintain customer,



order and product information in business systems
support the day-to-day administration of the branch, including processing paperwork, preparing customer documentation, filing, scanning and assisting with other general office duties as required
collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
More About You
With your positive attitude and willingness to grow and develop yourself in the role, you will bring:
experience working in a customer service setting
high attention to detail and ability to complete multiple tasks simultaneously
a strong customer focus with the ability to resolve issues effectively and efficiently
demonstrated computer competency including MS Office
As we continue to create strength for the future through our people, products and solutions, we want each and every day to be a chance to:
create innovative solutions for our customers and communities
learn and develop as you grow, building career pathways for the future
experience connection and care, and work collaboratively
deliver work that matters and have your work valued.
Why BlueScope




As we'recreating strengthfor the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team.
At BlueScope, you'll:
Learn and develop as you grow.With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
Create innovative solutions.Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
Experience connection and care.Experience a positive, inclusive work environment where we look out for each other's safety and wellbeing.
Deliver work that matters.Every action you take matters in delivering for our customers and strengthening communities for the future.
We value what you do.
At BlueScope, we offer work-life flexibility through our B-flex program.
We're committed to fostering an inclusive setting where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives.
We encourage First Nations people to apply.
We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our **** net zero goal.
It's an exciting time in our history as, together, we work towards Our Purpose:"We create and inspire smart solutions in steel, to strengthen communities for the future."
Come and discover us at
Join us,creating strengthfor the future.
Qualifications
Additional Information
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