Lead a Growing Parts Sales & Service Exchange Division
Morgan Engineering is a leading engineering
company servicing the mining, and heavy industry sectors.
Based in Singleton
and Gunnedah, NSW, we specialise in heavy component rebuilds, manufacturing,
machining and technical parts support for customers across Australia.
As we continue to grow, we're looking for an
experiencedParts Sales Customer Support Managerto lead our Parts Sales
& Service Exchange division.
Whether you're currently aParts Manager,
Senior Parts Interpreter, Maintenance Planner, Customer Support Manager or Sales
Specialist with previousexperience in Mining equipment parts sales and
business development we would love to hear from you.
About the
Role
Reporting to the Operations Manager, you'll be
responsible for the day-to-day leadership of our Parts Sales while delivering
outstanding customer service and technical support.
You'll play a key role in growing our Parts Sales
& Service Exchange division by building strong customer relationships,
improving processes and working closely with our manufacturing and component
rebuild teams.
Your key responsibilities
will include:
Providing
technical parts advice and customer support via phone and email
Interpreting
customer requirements and identifying the correct components
Preparing
quotations and processing customer orders
Building
long-term relationships with customers and identifying new sales
opportunities
Coordinating
with Production, Workshop and Engineering teams to ensure customer
expectations are met
Monitoring
inventory levels and maintaining effective stock control
Using




Epicor ERP to manage sales orders, inventory and customer information
Driving
continuous improvement across the Parts Department
Who We're
Looking For
We're looking for someone who enjoys working
with customers and has a genuine passion for heavy equipment.
Ideally
you'll have:
Experience
in Parts Management, Parts Interpretation, Sales Specialist or Technical
Customer Support
Experience
within the mining, heavy equipment, manufacturing or engineering
industries
Strong
mechanical aptitude with the ability to identify and understand heavy
equipment components
Previous
sales and customer support experience
Excellent
communication and relationship-building skills
Strong
organisational and computer skills
Experience
using an ERP system (Epicor, M1 or similar highly regarded)
A
proactive attitude with a focus on customer service and continuous
improvement
Highly
Desirable
Mechanical
Trade Qualification (Fitter & Machinist, Diesel Mechanic, Heavy
Vehicle Mechanic or similar)
Experience
with component rebuilds or Service Exchange programs
Currently
working in a dealership or OEM environment?
If you're looking for greater autonomy, more
variety and the opportunity to influence the future direction of a growing
Parts Sales division,



we'd love to hear from you.
This role is ideal for experienced
professionals currently working within anOEM, heavy equipment dealership,
mining supplier or engineering businesswho are ready to take the next step
in their career.
At Morgan Engineering, you'll have the
opportunity to make decisions, build strong customer relationships and
genuinely influence the future direction of our Parts Sales & Service
Exchange division—not just be another number in a large organisation.
Why Morgan
Engineering?
Competitive
salary + incentives + Super(negotiable based on experience)
Stable,
long-established Hunter Valley engineering company
Modern
workshop, machining and manufacturing facilities
Lead a
growing Parts Sales & Service Exchange business
Opportunity
to influence business strategy and continuous improvement
Supportive
leadership team with genuine career progression opportunities
Work
alongside experienced engineering, manufacturing and mining professionals
Be
part of a company that values initiative, teamwork and customer service
Why This
Role?
You'll work across technical customer support,
parts sales, service exchange and business development while leading a key part
of our operations.
If you're passionate about heavy equipment,
enjoy helping customers and are looking for a role where your experience can
make a real impact, we'd love to hear from you.
Apply Now
To apply, please submit your resume along with
a brief cover letter outlining your experience and why you're interested in
joining Morgan Engineering.

📌 Parts Sales - Customer Support Manager (Newcastle)
🏢 MORGAN ENGINEERING NSW
📍 Newcastle