Lead loyalty performance through data and insights—transforming analytics into strategy, driving smarter decisions, and unlocking measurable value across one of Australia's most impactful loyalty programs.
About The Opportunity: As our Data & Insights Lead, you will play a pivotal role in shaping the future of loyalty performance through data, analytics, and actionable insights.
In this foundational phase, you'll build and optimise a world-class loyalty finance data asset, establishing the reporting frameworks, analytics capability, and data-first culture that will underpin the program's next stage of growth.
Working closely with loyalty, brand, technology, and data teams, you will influence strategic decisions and unlock opportunities through advanced analytics and reporting.
As the function matures, this role carries genuine potential to lead/mentor — making this a rare opportunity to shape both the technical foundation and future leadership trajectory of loyalty analytics.
This role will report into the General Manager of Finance – World360 Rewards and will be an onsite position based out of our South Bank, QLD HQ.
Day to day you'll will...
Develop and optimise a world-class loyalty finance data asset to support strategic decision-making and program growth
Analyse and report on loyalty KPIs, including partner billings, earn rates, redemption rates, and program effectiveness
Create reporting frameworks and performance dashboards that provide deep insights into loyalty program performance and internal and external partner billings and redemptions
Build and maintain a roadmap for data-driven use cases and ensure successful delivery of key initiatives
Partner with loyalty, brand leadership, and data teams to align priorities and maximise program outcomes
Manage priorities, delivery timelines, and stakeholder expectations to achieve strategic objectives
Lead cross-functional squads to deliver analytics, business intelligence, and reporting initiatives




Foster a performance-led, data-driven culture across loyalty, customer, and broader business teams
Contribute to agile ceremonies, planning sessions, retrospectives, workshops, and communities of practice
Drive adoption of analytics outputs and recommendations to improve loyalty program performance and insights
Build capability and mentor others as the function grows
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
We'd love to hear from you if you have...
Tertiary qualification in a relevant discipline
Experience in loyalty program development and optimisation
Ability to manage competing priorities in a fast-paced workplace
Strong stakeholder management, communication, and presentation skills
Familiarity with agile ways of working and cross-functional team collaboration
Experience working with advanced or predictive analytics techniques is highly regarded
Proven experience using data and analytics to deliver measurable business value and insights
5+ years' experience in analytics delivery, preferably within retail or customer-facing environments
Leadership potential and interest in growing and mentoring a data/analytics capability over time
Proficiency in SQL, Databricks, descriptive analytics, reporting, and Power BI, and finance reconciliations
What you'll Enjoy:
Culture:



you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development:Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health:Support and Employee Assistance Program for staff and family
Social:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences(Bangkok in ****)
Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
#LI-BC1#LI-Onsite
Applications close:
#J-*****-Ljbffr

📌 Data & Insights Lead - Loyalty- South Bank, Qld (Brisbane)
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