Welcome to Temperzone!
As the recipient of the **** ARBS Product Excellence Award, we stand as Australasia's longest-serving air conditioning manufacturer.
Our dedication to quality and eco-conscious initiatives reflects in our internationally acclaimed product line.
Joining Temperzone means more than just employment; it's joining a tight-knit family where our culture and values permeate every aspect of our work.Job DescriptionAbout the roleAs a Technical Support Technician, you'll play a pivotal role in supporting the daily operations of our Technical Support Department, providing expert assistance to service agents, contractors, and consumers alike.
Joining our team means working with Hitachi and Temperzone products, where you can bring your refrigeration tech experience to the forefront.Key Responsibilities IncludeOffering general and technical support for all Hitachi products in the Australian market.Assisting service agents with spare parts selection and providing technical service and commissioning support via phone, email, or fax.Liaising with service agents, contractors, and consumers to ensure seamless support.Supporting the classification and reuse of returned goods, and assisting with epidemic failure investigations and parts recovery.Conducting training sessions on Hitachi products—internally and externally—and hosting product seminars as per set schedules.Providing start-up and commissioning assistance,



as well as technical investigations for fault finding.Assisting the warranty team with parts or technical inquiries and evaluating service agents.Demonstrating product operations and commissioning processes to installation/service contractors as required.Desired Skills and ExperienceWhat you will bring to the roleMinimum 10years' experience in the air conditioning industry with strong technical knowledge of system designProven HVAC service, diagnostic, and commissioning experience, including system controls and mechanicsExcellent verbal and written communication skills with a strong customer service focusAbility to lead, mentor, and share technical knowledge with internal teams and external partnersExperience resolving customer disputes and providing practical, solutions-focused supportStrong understanding of installation best practices and relevant industry codesA cooperative, team-oriented mindset with the ability to work independently and manage priorities effectivelyWhy Join Us?
A very passionate and supportive team with an enjoyable working environmentWe offer solid support in sales and technical excellence - let us help you grow your career!
Work for a globally recognised and privately owned brand with job securityEmployee Assistance Program – free counselling and wellbeing supportA pre-employment medical check and national police check are required.Applicants must have the right to work inAustralia.We are proud of what we do, and we're looking for someone who shares our passion for excellence and innovation.
If this sounds like the role for you, we'd love to hear from you!
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📌 Technical Support Technician (New South Wales)
🏢 Temperzone
📍 New South Wales