About Eziway
Australian-founded in ****, Eziway is a growing salary packaging provider with nearly 120 people partnering with 500+ employer groups across every state.
Our people aren't just employees — they're the reason we succeed.
The Role
Eziway Salary Packaging provides outsourced salary packaging services to FBT-exempt organisations including charities, public health, community and disability service providers.
You'll manage a designated portfolio of clients — from doctors to aged care workers — as their primary point of contact for all things salary packaging, using our own in-house software.
It's a fast-paced, rewarding environment working alongside the frontline of Australia's health sector, on a rotating roster (8am, 9am and 10am starts).
How You'll Work
Reporting into the team, you'll:
Act as the primary point of contact for Eziway salary packaging clients
Answer incoming calls and assist with enquiries in line with our service offering
Process the salary packaging lifecycle — account creation, documentation and terminations
Use Eziway's software for data entry, client file updates and record accuracy
What You'll Own
Client Portfolio— Own a designated set of client accounts, delivering a superior salary packaging experience end-to-end
Enquiry Handling— First point of contact for incoming calls and client queries
Lifecycle Processing— Account creation, documentation and terminations across the salary packaging cycle
Records & Data— Accurate data entry and file maintenance using Eziway's in-house software




What We're Looking For
Salary packaging or novated lease experiencehighly regarded, not essential
Customer service experience with a genuine willingness to deliver superior service
High attention to detail and strong interpersonal skills
Ability to multitask, prioritise and meet KPIs
Excellent verbal and written communication skills
Proficient in Microsoft suite, comfortable picking up new systems
Typing speed of 40wpm with 95% accuracy
Availability for a rotating roster with 8am, 9am and 10am starts
What's in it for You
A 35-hour week, 9–5 — because your time outside work matters too
Work close to home, skip the city traffic
Free onsite parking, one less thing to think about
Genuine growth opportunities in a business that's still scaling
Access to an Employee Assistance Program
If you have any additional questions, please contact our HR team at ******
We strongly encourage applications from individuals of Aboriginal and Torres Strait Islander descent.
In accordance with our commitment to fostering a diverse and inclusive workforce, we actively seek to provide equal employment opportunities to all individuals, with particular emphasis on enhancing representation from Aboriginal and Torres Strait Islander communities.
Please note, applicants must have the right to work in Australia.
As part of the recruitment process, you may be required to undergo a police and medical check for security clearance pertaining to specific job requirements.

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