Clinical Services Manager
Nexia Aged Care – New Gisborne, VIC
Full-time | Fixed-term until December **** | ASAP start
Reports to: Residence Manager
Lead clinical governance and high-quality resident care
Nexia Aged Care is seeking an experienced and values-drivenClinical Services Managerto commence as soon as possible in a full-time, fixed-term position through to December ****.
Reporting to the Residence Manager, you will provide leadership, management and oversight of clinical services across the facility.
You will ensure residents receive safe, effective, evidence-based and person-centred care that promotes their rights, dignity, choice, independence and quality of life.
You will lead clinical governance, risk management, workforce capability, AN-ACC performance and continuous improvement while providing direction and support to the Clinical Care Coordinator and broader clinical team.
Key responsibilities
Lead and maintain the facility's clinical governance and risk-management systems.
Provide leadership and direction to the Clinical Care Coordinator and clinical workforce.
Oversee the day-to-day delivery of safe, effective and person-centred clinical care.
Monitor resident outcomes and review residents with complex or high-risk care needs.
Oversee resident assessments, care planning, scheduled care-plan reviews and clinical documentation.
Ensure care plans are reviewed following incidents, deterioration, hospital transfers and changes in residents' needs.
Review clinical incidents and ensure investigations, notifications, open disclosure and follow-up actions are completed.
Ensure incident reports are thoroughly reviewed, finalised and closed within required timeframes.
Oversee SIRS identification, investigation, reporting and compliance with legislative requirements.
Submit SIRS notifications and follow-up information through the My Aged Care provider portal.
Monitor clinical indicators, including falls, pressure injuries, wounds, weight loss, medication incidents, infections, behaviours of concern and hospital transfers.
Collect,



validate and submit National Aged Care Mandatory Quality Indicator Program data within required timeframes.
Lead clinical governance meetings and monitor corrective and preventative actions.
Oversee medication-management systems, restrictive practices and infection prevention and control.
Monitor AN-ACC classifications, reassessment opportunities, supporting documentation and funding outcomes.
Monitor care-minute performance and support appropriate workforce and clinical-resource allocation.
Support recruitment, onboarding, orientation, education and performance management of clinical staff.
Promote clinical education, professional development and workforce capability.
Liaise with residents, representatives, GPs, allied health professionals and external healthcare providers.
Support registration, re-registration, regulatory assessments and organisational readiness.
Participate in audits, policy reviews and continuous-improvement activities.
Promote a positive workplace culture based on accountability, respect, teamwork and resident-centred care.
About you
You will have:
Current registration as a Registered Nurse with AHPRA.
A minimum of five years' post-registration clinical experience.
Demonstrated senior clinical leadership experience within residential aged care.
Strong knowledge of the Aged Care Act ****, Strengthened Aged Care Quality Standards, Statement of Rights and Aged Care Code of Conduct.
Experience in clinical governance, risk management, incident investigation, SIRS and open disclosure.
Solid clinical assessment, care-planning and decision-making capabilities.
Experience managing high-risk clinical areas, including falls,



wounds, medication management, nutrition and hydration, infection prevention, restrictive practices and palliative care.
Sound understanding of AN-ACC funding, supporting documentation and care-minute requirements.
Demonstrated ability to lead, mentor and manage clinical teams.
Experience managing workforce performance, clinical education and operational priorities.
Strong written and verbal communication, organisational and problem-solving skills.
Confidence using electronic care-management, medication-management and clinical-reporting systems.
A current National Police Check suitable for aged-care employment.
A current NDIS Worker Screening Check.
Evidence of compliance with applicable vaccination requirements.
No current Aged Care or NDIS banning order.
Desirable
Postgraduate qualifications in aged care, gerontology, clinical nursing, leadership or management.
Experience supporting registration, re-registration and regulatory assessments.
Experience in quality assurance, continuous improvement or clinical-audit systems.
Experience with AN-ACC optimisation, care-minute monitoring and NQIP reporting.
Additional qualifications in infection prevention, wound care, dementia care or clinical governance.
Why join Nexia Aged Care?
Full-time fixed-term senior leadership opportunity through to December ****.
Immediate opportunity to influence clinical quality and resident outcomes.
Lead clinical governance and support regulatory readiness.
Develop and support a committed clinical workforce.
Work collaboratively with residents, families and multidisciplinary providers.
Join a resident-focused organisation committed to dignity, safety and high-quality care.
How to apply
Please submit your current résumé and a cover letter outlining your senior clinical leadership experience and suitability for the Clinical Services Manager position.
ASAP commencement is preferred, and applications will be reviewed as they are received.

📌 Clinical Services Manager (Victoria)
🏢 Nexia Aged Care
📍 Victoria