Inbound Customer Service Representative

Teachers Health
•Full-time
•Sydney, NSW, AU
•3d ago
Good with people? You'll be great with us.

Membership Services Officer (Inbound Contact Centre)

Surry Hills | Permanent | Hybrid working | $92,902 (incl. super)

At Teachers Health, we aim to be the best part of our members' day. Every interaction is an opportunity to leave someone feeling supported, understood and confident about their health cover. Our Membership Services team is the heart of this experience — and we're looking for people who genuinely care about delivering exceptional service.

What We Offer

We're a people-first organisation with a strong purpose and an inclusive, supportive culture

Attractive leave benefits
Hybrid working model to support work/life balance (upon completion of training)
Subsidised private health insurance
Employee discounts on Teachers Health products and services
Generous wellbeing program
Comprehensive onboarding and training, with ongoing learning, development and career progression opportunities
Modern office in Surry Hills, close to public transport and great local eateries

About us

Teachers Health, was created by teachers for teachers over 65 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of more than 500,000 teachers, education staff & their families.

What will you do? / How will you help?

As a Membership Services Officer, you'll be the trusted first point of contact for our members and providers,



delivering accurate, caring and efficient service every day. You'll play a key role in ensuring members feel supported throughout their journey with Teachers Health.

You'll Do This By

Providing high-quality customer service and assistance to current and prospective members and providers
Handling inbound enquiries and resolving issues in a professional, accurate and timely manner
Aiming for first call resolution wherever possible, while escalating enquiries appropriately when required
Managing day-to-day membership administration, including simple membership changes
Maintaining strong and up-to-date knowledge of Teachers Health products, policies and procedures
Identifying and referring sales and member retention opportunities when appropriate
Championing our values and bringing Work with HEART to every interaction
Contributing to organisational KPIs relating to quality, risk & compliance, WHS, gender equality and culture
Actively supporting a safe, respectful and inclusive workplace

What you'll bring

Essential

Customer service experience in quick-paced, complex environments
Excellent verbal and written communication skills




Intermediate computer literacy and ability to work across multiple systems
Strong interpersonal skills with a member-first mindset
Flexibility to adapt to change and varying priorities
A commitment to quality, accuracy and continuous learning
Applicants must be Australian Citizens or Permanent Residents

Desirable

Experience in a contact centre environment
Health insurance or similar industry experience

This role starts on Monday 14th September ****. While you're in training, your shift will be from 8:30am to 4:30 pm. Once the classroom training is over, your scheduled hours will be seven hours per day, and shift scheduling will vary between 10:00am to 7:00pm Monday to Thursday and 10:00am - 6:30pm Friday.

Ready to apply?

Click APPLY NOW and send in your updated CV. Please note, as part of our recruitment process candidates will be required to complete video screening and online assessments, and applications will be reviewed and progressed on an ongoing basis, so we encourage you to apply as soon as possible!

Due to the high volume of applications, only shortlisted candidates will be contacted.

Diversity & inclusion

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with ******

📌 Inbound Customer Service Representative (Sydney)
🏢 Teachers Health
📍 Sydney