KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions.
Serving over 80,000 merchants across Hong Kong, Singapore, Japan, and Australia, we help small and medium-sized businesses grow through a one-stop platform for financial management, operations, and digital transformation.
In ****, KPay secured USD 55 million in Series A funding — the largest fundraising globally in the payments sector that year.
About the Role
We are hiring a Field Technical Support Specialist to support merchants across Australia.
This is a hands-on, field-based role focused on ensuring merchants are successfully onboarded, set up, and fully operational on KPay's platform and payment solutions.
You will be the face of KPay on the ground, working directly with merchants to provide installation support, troubleshoot issues, and ensure a smooth and reliable experience from onboarding through to live operations.
This role requires strong ownership, excellent communication skills, and the ability to stay calm and effective under pressure in real-world customer environments.
Key Responsibilities
Provide on-site support to merchants for onboarding, setup, and activation
Assist with installation and configuration of payment terminals and merchant systems
Troubleshoot hardware, software, and payment-related issues in the field
Ensure merchants are successfully activated and able to transact smoothly
Act as the primary on-the-ground contact for assigned merchants
Record and maintain accurate updates in CRM and internal systems
Escalate complex technical or operational issues to internal teams when required




Follow up proactively to ensure timely resolution of merchant issues
Build strong, trust-based relationships with merchants through qualified on-site engagement
Ensure high-quality service delivery and a seamless merchant experience
What We're Looking For
0–3 years of experience in customer support, field support, technical support, operations, or retail/merchant services
Fresh graduates are welcome to apply
Solid communication and interpersonal skills
High ownership mindset — takes responsibility end-to-end
Comfortable with a field-based role involving regular travel
Strong problem-solving ability and practical, hands‐on thinking
Calm, reliable, and able to perform under pressure in real customer environments
Strong customer-first attitude with professional on-site presence
Full working rights in Australia
Nice to Have
Experience in payments, POS systems, fintech, or merchant services
Field service, installation, or hardware troubleshooting experienceFamiliarity with CRM or ticketing systems
Basic technical understanding of devices, networks, or systems setup
Why Join KPay?
Join one of APAC's fastest-growing fintech companies
Be the frontline representative bringing KPay solutions to real merchants
High ownership role with autonomy in the field
Direct exposure to operations, product, and merchant experience teams
Strong career progression into Merchant Operations, Field Operations, or Technical Support leadership paths
Competitive salary and performance-based incentives
Join us and play a key role in delivering seamless, reliable payment experiences directly to merchants across Australia.
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📌 Field Technical Support Specialist (Melbourne)
🏢 KPay Group
📍 Melbourne