Salary: $91,****** - $98,******Job Type: ContractLocation: St Leonards, NSWJob Category: Tenancy and Support Services
We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.
If this role excites you but you're not sure you tick every box, we still encourage you to apply.
Your passion and potential matter.
Benefits
Competitive package – 35-hour work week with competitive, above award pay and 17% annual leave loading
NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
Health and wellbeing benefits – Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
Outstanding leave benefits – 12 weeks paid parental leave and 3 days bonus annual leave
Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport
Job Description
As a Tenancy Manager, you'll be the primary point of contact for our tenants, ensuring their needs are met with care, respect, and efficiency.
You'll play a critical role in supporting sustainable tenancies by managing day-to-day tenancy matters while connecting tenants to services that improve their wellbeing.




This is a rewarding opportunity to combine strong property/tenancy management skills with a genuine passion for helping people.
This is a 12‐month contract role, with the possibility of extension, based at our St Leonards office with travel to other SGCH offices as required.
Responsibilities
Act as the main point of contact for tenants and keep them informed throughout issue resolution.
Proactively manage rent arrears and tenant debt to meet KPIs and maintain financial sustainability.
Prepare and manage cases for NSW Civil and Administrative Tribunal (NCAT) hearings.
Support tenant wellbeing by linking tenants to relevant support services, and participate in support coordination and community/placemaking activities.
Conduct regular home visits to monitor property condition, tenancy issues, and anti‐social behaviour, and collaborate with internal teams and external partners to resolve complex tenancy issues.
Qualifications
Working knowledge of NSW Residential Tenancies Act ****.
A current NSW Driver's Licence and willingness and ability to travel regularly to SGCH region sites and offices.
Experience working with diverse backgrounds, including vulnerable individuals in a property management or challenging social, community, or welfare service delivery environment.
Demonstrated skills in customer service, organisational and time management, prioritising and planning, communication and negotiation and the ability to work independently and collaboratively, serving customers of diverse backgrounds and vulnerability.
Ability to work with a business acumen and a social heart with self‐motivation, compassion and resilience to manage competing priorities, deadlines and multiple stakeholders, to continuously improve, and deliver the best outcomes for the business and customers.
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📌 Tenancy Manager (Sydney)
🏢 SGCH
📍 Sydney