Hej!
Fjord Wellness is looking for an experienced, organised and proactive Office Administrator to join our office team in Burleigh Heads.
Fjord is an Australian wellness brand creating premium ice baths and ice showers, thoughtfully designed and manufactured in Burleigh Heads, Gold Coast.
About the Role
This role supports our founders and a close-knit office team of four, keeping the day-to-day running smoothly across customer service and business operations.
You have experience working in the operational side of a business and you are comfortable working with AI-driven systems and processes, since AI is embedded across the way we work.
You're comfortable holding down office operations while the team is travelling, and operating as a main point of contact for the business.
Key Responsibilities
Relationship Builder:You'll build rock-solid relationships with key stakeholders inside and outside the company, liaising with builders and production partners to order ice bath parts, confirm custom orders and track timelines.
You'll get to know our product range and the mechanics behind it, so you can speak to clients with confidence.
Manage the After Sales Service Flow:From the moment we receive a sale, you'll be responsible for calling up our new client, confirming their order and the customisations they've chosen, sending them product manuals, coordinating with the production team to get updates on their ice bath build, and keeping the client updated.
You'll get to know our product range and the mechanics behind it, so you can speak to clients with confidence.




Operational Backbone:You'll take on a variety of tasks, from managing email inboxes, maintaining operational trackers, booking in appointments, handling billing administration, and coordinating couriers.
Day-to-Day Engine:You'll own ad-hoc tasks as they arise, whether that's coordinating logistics, supporting operational priorities, or helping keep things running smoothly day to day.
You'll work across our tech stack, including Google Workspace, Slack, HubSpot, Monday.com, Canva, Shopify, and Claude AI.
About You
A minimum of 4 years' administration and/or operations experience
Highly self-driven, with genuine ownership over your work and its quality
Confident, organised, and not afraid to hold the team accountable
A genuine desire to contribute to a supportive team culture
Previous experience in a medical administrative role or a technical service industry role (or similar) with the ambition to transition into a start-up environment.
What We Offer
Full-time role (4 days a week considered for the right person) in Burleigh Heads, with some flexibility on hours and one work from home day per week.
A collaborative, supportive team culture
A workplace that values health and fitness with access to ice baths on site.
Prospect to grow with a premium Australian brand.
If you thrive on creating structure, enjoy picking up the phone, and know how to build meaningful relationships, we'd love to hear from you.
We invite you to learn about Fjord via our website: / and if you have any questions please reach us by email at ******

📌 Office Administrator (Gold Coast)
🏢 Fjord Wellness
📍 Gold Coast