WHO WE ARE?
Riskonnect, Inc. is the leading integrated risk management software solution provider that empowers organizations to anticipate, manage and respond in real-time to strategic and operational risks across the extended enterprise.
Riskonnect is the only provider ranked in the leadership and visionary quadrants by world-renowned industry analysts Gartner and Forrester.
We employ more than 1,100+ risk professionals in the Americas, EMEA, and Asia Pacific and serve over 2,400 customers across 6 continents.
The combination of innovative risk technology, a customer success mindset, and employee-first belief makes Riskonnect a sought-after place to work.
WHY JOIN US?
We explore ways to deliver current value, foster creativity, and reach beyond boundaries.
We use drive and commitment to energize, engage, and inspire others.
We do what is important and strive for continuous improvement, work with passion, and purpose.
We act with mutual respect, communicate fearlessly and collaborate to leverage our collective talents.
At Riskonnect, we share this set of expectations and values.
They guide us every day in every way.
These values are more than words – they unite our organization and bring meaning and purpose to what we do.
#pioneer #spark #focus #community
The OpportunityRiskonnect is seeking a Customer Success Manager to maintain a book of business to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition.
The successful candidate will act as the owner of the overall account relationship with clients in an assigned book.
Has a general understanding of Riskonnect practices and services.
Has presence and credibility in the insurance and business community, and within industry alignment and accounts.
Focuses on client satisfaction, retention, and health.
ResponsibilitiesEnsures good customer health of client bookExecute ongoing improvement plans across customers (Onboarding, Web training, Email Campaigns,



etc)Manage client renewalsMaintain regular contact with key decision makers and stakeholders and schedule stewardship meetings as appropriateWork across the firm to drive resolution of identified issues and escalate issues where appropriateEnsure customer's desired outcomes are well understood, documented, and monitoredCollaborate with Success Consultant on day-to-day client requests, including attending status meetings and escalate service issues where appropriate.Articulate client needs objectives and work across the firm to develop and propose solutionsRecommend and coordinate cross-functional improvements to the Customer LifecycleExecute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc)Enterprise contract renewal negotiationsTrack results from action plans and follow escalation procedures when appropriateIdentify Upsell and Cross Sell OpportunitiesMap customer stakeholders & users to Customer PersonasPartner with Account Executives during Quarterly Business Reviews to create client growth strategyFeature Request ManagementMaintain knowledge of Riskonnect products/services and industry trendsTravel to client sites as neededSalesforce and Gainsight experience a plus
Minimum Qualifications5+ years of Experience in Customer Facing role in the Enterprise Software IndustryFamiliar with MS Office and GainsightAbility to track and organize action items across enterprise software clients.Ability to prioritize workload and execute in a fast-paced environmentAbility to build customer relationships using remote communication tools (e.g.: phone, email campaigns, conference calls,



web training)Ability to develop senior-level relationships.Ability to drive insights and adoption recommendations to customers by analyzing customerStrong empathy for customers and ability to see value through their eyes requiredAnalytical and Process Oriented MindsetAbility to communicate clearly and articulate complex concepts and ideas to customers and executivesMake timely decisions and have sound judgmentYou must either be an Australian citizen, a permanent resident, or hold a valid visa with explicit work rights
Skills & AbilitiesEducation: Bachelor's Degree Preferred5+ years of Knowledge of the Insurance Industry/SaaS experience3+ years of enterprise software customer success experience, preferably in a related industry such as Risk, Governance, Risk and Compliance, Integrated Risk Management, or Cyber Security.
WHY JOIN RISKONNECT?
At Riskonnect, innovation starts with our people.
We're a fast-growing, global team of 1,500+ dedicated professionals who bring bold thinking, a collaborative mindset, and a shared commitment to helping organizations manage risk with confidence.You'll work alongside some of the most talented individuals in the industry, united by a purpose to help customers solve their most complex risk challenges through cutting-edge technology and world-class service.
Our culture of excellence has earned us consistent recognition, including:Best and Brightest Companies to Work For (Nationwide) – 7 yearsBest and Brightest Elite Award Winner – 1 yearBusiness Insurance Best Places to Work – 2 yearsGreat Place to Work® Certified – United Kingdom – 2 yearsGreat Place to Work® Certified – India – 1 year
We're proud of these honors, but even more proud of the people who made them possible.
Ready to be part of something meaningful?
Join us.
Riskonnect is an equal-opportunity employer.
All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

📌 Customer Success Manager - Risk Management - Saas (Hybrid) (Adelaide)
🏢 Riskonnect
📍 Adelaide