About The Role Grampians Health is seeking a skilled and customer-focused Field Services Engineer to join our Digital Health Services & Operations team, based in Maryborough.
This is a key frontline role responsible for delivering ICT support services to Maryborough and District Health Service (MDHS) and supporting its transition from Loddon Mallee Shared Services (LMSS) into the Grampians Rural Health Alliance (GRHA) IT environment.
You will play a critical role in ensuring continuity of services and supporting staff through a period of significant digital transformation.
Working closely with the Grampians Health Service Desk, System Administrators, MDHS ICT staff, and external vendors, you will resolve support requests, assist with system migrations, and support users as platforms are aligned to GRHA standards.
Key Responsibilities
Deliver on-site and remote ICT support across MDHS locationsInstall, configure and support end-user devices and clinical workstationsTroubleshoot incidents and service requests in line with SLAsSupport device deployment, upgrades and lifecycle activitiesAssist with system migration and integration into GRHA environmentsMaintain asset records and technical documentationProvide high-quality, customer-focused support to clinical and corporate staff
About You
Relevant tertiary qualification in IT, computer science, networking, or equivalent industry experience with recognised certifications (e.g. Microsoft, Cisco, VMware).
Experience in desktop support or field services rolesStrong knowledge of Windows, M365, Azure and endpoint technologiesDemonstrated expertise in network infrastructure, including LAN/WAN, firewalls, VPNs, load balancing, and multi-site environments.Proven problem-solving skills with a proactive approachExcellent communication and stakeholder engagement capabilitiesAbility to work independently in a regional, multi-site environmentCurrent driver's licence and willingness to travel
As part of the Information Technology team,



you will contribute to overall service performance aligned with Grampians Health's mission, vision and objectives, operating effectively in a fast-paced healthcare environment focused on service integration and digital uplift.
To see a full copy of the Position Description please click here
Interested?
Click APPLY or if you wish to discuss the role prior to applying, contact Paul Mibus on ************ for a confidential discussion.
We're actively seeking candidates for this role and will review applications as they are submitted.
Applications will close when the position is filled.
Culture & Perks
At Grampians Health, we recognise our staff are our greatest asset.
We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.
Flexible work arrangements and purchase leave opportunitiesSalary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidaysAccess to Fitness Passport membershipStaff rewards and recognition programs
If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying
Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.
All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask.
Additional PPE requirements are role dependent.
Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people.
Grampians Health is committed to providing a diverse and inclusive workforce.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.

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