Work options:HybridAbout Us
At Plena Healthcare, we're a leading provider of mobile allied health services with over 20 years of experience supporting the aged care and community sector.
Now part of the Australian Unity family, we remain committed to delivering high-quality care while providing our team with meaningful careers and opportunities for growth.
The Opportunity
As an Outbound Care Coordinator within theGet Moving Outbound program, you will support Plena Healthcare's proactive customer care review initiatives.
This includes engaging with customers, confirming their interest in services, and coordinating wellness and mobility assessments.
Working from our Norwood office, you'll join a supportive and collaborative team that values initiative, communication, and customer outcomes.
Two Casual Positions Available Now!
Key Responsibilities
Proactively contact customers to determine their interest in participating in a wellness assessment conducted by Plena Healthcare
Clearly explain services and obtain appropriate customer consent for assessments and follow-up care
Coordinate and schedule mobility and wellnessassessments where appropriate
Create and maintain well-planned, optimised schedules for clinicians delivering assessment services
Arrange initial appointments, confirming customer details, funding information, and service requirements
Coordinate ongoing appointments in line with clinician recommendations and customer/case manager approval
Respond to general enquiries, cancellations, and rescheduling via shared phone line and inbox




Support workforce planning by reviewing clinician availability and raising resourcing needs where required
Process planned and unplanned leave requests while maintaining service delivery coverage
Contribute to continuous improvement of outbound engagement processes
Undertake other tasks as required from time to time
About You
You are a proactive and customer-focused professional with strong communication skills and confidence engaging with customers in an outbound environment.
You have excellent attention to detail, strong organisational skills, and the ability to manage multiple priorities and deadlines effectively.
You thrive in a fast-paced team setting and bring a positive, solutions-focused attitude to your work, with the ability to support quality assurance processes and provide day-to-day team oversight and guidance.
Experience in rostering, scheduling, administration, customer service, outbound contact centres, or healthcare coordination will be highly regarded, while knowledge of Allied Health services will be an added advantage.
Requirements
National Police Clearance
Right to Work in Australia
Plena Perks
Flexible working arrangements including 2 days from home
Supportive team culture with mentoring and collaboration
Professional development and learning opportunities
Meaningful, values-driven work environment
Plena Health Kick – financial support for health and wellbeing
Our Values
We bring energy, act with integrity, nurture and care, listen and connect.
Our values define who we are, what we do, and how we do it.
When we come together, we shine.
Apply Now
If you'd like to learn more, ****** APPLY NOW.

📌 Outbound Care Coordinator - Casual (Adelaide)
🏢 Plena Healthcare
📍 Adelaide