Service Delivery Manager Lead with trust, not authority.
At Your Choice Matters, we believe great disability support starts with great leadership.
We're looking for someone who genuinely enjoys working alongside people.
Someone who can support a staff member after a difficult shift, build trust with a family doing it tough, confidently navigate complex situations and continually look for ways to improve the quality of the supports we provide.
This isn't a role where you'll spend your days sitting behind a desk managing paperwork.
It's a hands-on leadership position where relationships, communication and emotional intelligence matter just as much as experience.
As our organisation continues to grow across community supports and Supported Independent Living (SIL), we're looking for someone who wants to become a key part of our leadership team and help shape the future of Your Choice Matters.
About Us
Your Choice Matters is a locally owned NDIS provider supporting participants across Adelaide.
We're not trying to become the biggest provider.
We're focused on building a team of good people who genuinely care about doing things properly.
Our culture is built on trust, honesty, accountability and always looking for a better way.
We're proud of the relationships we've built with our participants, families and support workers, and we're looking for someone who shares those same values.
About the Role
This role will become one of the key leadership positions within YCM.
You'll work closely with our Director and leadership team to oversee the day-to-day delivery of services across our organisation.
No two days will look the same.
One morning you might be supporting a staff member following a challenging behavioural incident.




Later that day you could be meeting with a participant's family, attending a stakeholder meeting, visiting one of our SIL homes or coaching a support worker through a difficult situation.
This role is centred around people.
Building relationships.
Supporting staff.
Strengthening services.
Making good decisions.
Leading with confidence.
Your Responsibilities
* Lead and support our frontline support workers.
* Build trusted relationships with participants, families and key stakeholders.
* Mentor, coach and develop staff.
* Lead difficult conversations with confidence and professionalism.
* Support our Supported Independent Living (SIL) homes and complex participant environments.
* Attend participant reviews, stakeholder meetings and case discussions.
* Respond to incidents and support staff following challenging situations.
* Identify patterns and address concerns before they become bigger issues.
* Work closely with Behaviour Support Practitioners, Support Coordinators and Allied Health Professionals.
* Drive continual improvement across our services.
About You
Experience within disability leadership is significant, but who you are as a person matters even more.
We're looking for someone who:
* Leads with emotional intelligence.
* Builds trust naturally.




* Communicates calmly and professionally.
* Is confident having difficult conversations.
* Supports people while maintaining accountability.
* Takes ownership and follows through.
* Thinks proactively rather than reactively.
* Enjoys mentoring and developing others.
* Wants to continually improve themselves and those around them.
* Understands that every interaction helps shape the culture of an organisation.
Why Join YCM?
* Leadership without ego.
* Join a team that genuinely backs one another.
* Real leadership.
Real influence.
Real impact.
* Help shape the future of a growing organisation.
* Work alongside people who genuinely care about making a difference.
You'll have the opportunity to influence the future direction of YCM while working closely with a leadership team that values trust, accountability, honest conversations and continual improvement.
If you're looking for another management title, this probably isn't the role for you.
If you're looking for the opportunity to genuinely lead people, strengthen services and become part of building something meaningful, we'd love to hear from you.
Ready to Apply?
If this sounds like the kind of role you'd genuinely enjoy, we'd love to hear from you.
Our preferred application method is through the YCM Recruitment Portal.
It takes around 10 minutes and gives us a much better understanding of who you are beyond your resume.
Complete your application here:

If you have any questions about the role before applying, feel free to contact us at ******.
Applications will be reviewed as they're received, and we'll close the position once we've found the right person.

📌 Service Manager (Adelaide)
🏢 Your Choice Matters
📍 Adelaide