⚡ Customer Service & Administration Officer
Full-Time | Office-Based | Molendinar, Gold Coast
Are you an organised administrator who loves working in a fast-paced setting where no two days are the same?
Maybe you've worked in the electrical, construction or trade industry as a scheduler, service coordinator or administration assistant and you're ready to join a company where your skills will truly make an impact.
Gold Coast Electrical Companyis a trusted local electrical business delivering exceptional service across residential and commercial projects.
As our team continues to grow, we're looking for a motivated Customer Service & Administration Officer to help keep our operations running efficiently while delivering outstanding customer service.
⚡ About the Role
As the first point of contact for our customers, you'll play a vital role in creating a positive experience while supporting our electricians and management team behind the scenes.
Your Responsibilities
Customer Service
Answer incoming phone calls and emails with confidence and professionalism.
Assist customers with enquiries, bookings and updates.
Scheduling & Coordination
Coordinate daily schedules for our electricians.
Allocate jobs efficiently and manage appointment changes.
Ensure technicians have all the information they need before arriving on site.
Administration
Process invoices and customer records.
Maintain accurate job information and documentation.
Support the day-to-day running of the office.
Team Support
Work closely with management and field technicians.
Help prioritise urgent jobs and solve scheduling challenges.
Contribute to a positive and supportive workplace culture.
? Why Join Gold Coast Electrical Company?
Join a growing and respected local electrical business.
Secure full-time position with long-term career opportunities.
Supportive management team that genuinely values its staff.
Ongoing training and opportunities for career progression.
Modern office with industry-leading systems and processes.
Friendly team culture where your hard work is recognised.
✅ What We're Looking For
Experience in administration, scheduling or customer service.
Previous experience within the electrical, plumbing or trade industry is highly regarded.
Excellent communication and organisational skills.
Ability to multitask and remain calm in a busy environment.
Experience using ServiceM8 or similar job management software is advantageous.
Strong computer skills and attention to detail.
Knowledge of the Gold Coast area is preferred to assist with efficient scheduling.
? Apply Today
If you're looking for a rewarding career with a company that values teamwork, professionalism and exceptional customer service, we'd love to hear from you.
JoinGold Coast Electrical Companyand become part of a team that's committed to powering homes, businesses and communities across the Gold Coast.