Cathedral Lodge and Golf Club | Thornton, Victoria
Join Cathedral Lodge and Golf Club as aMember Services Assistant, where your passion for hospitality meets the elegance of our exclusive private club.
As the first point of contact for Members and guests, you will play an key role in delivering exceptional experiences and creating lasting impressions.
In this front-facing position, you will provide warm, personalised service while ensuring every interaction reflects the high standards and exclusivity of our private club environment.
This is an exciting opportunity to contribute to something truly special and help shape the Member and guest experience at one of Australia's most prestigious private golf clubs.
About the Role
As aMember Services Assistant, you will support the seamless day-to-day experience of Members and guests from pre arrival through to departure.
Acting as the Club's central point of contact, you will coordinate reservations, enquiries, and services across golf, dining, and accommodation while ensuring exceptional attention to detail.
In this diverse and rewarding role, you will serve as a concierge, administrative support, and key liaison between departments to maintain smooth communication and efficient operations.
Success in this role requires a qualified approach, strong attention to detail, initiative, and a commitment to delivering exceptional service.
Key Responsibilities




Provide a warm and professional welcome to Members and guests
Manage reservations and coordinate services across departments
Act as a concierge and key point of contact for Member enquiries and requests
Support day-to-day operations through effective communication and organisation
Deliver exceptional service while maintaining the Club's high standards of professionalism and discretion
Anticipate Member needs and assist in resolving requests efficiently and thoughtfully
About You
We are looking for someone who is:
Professional, polished, and service-oriented
A confident communicator with strong interpersonal skills
Highly organised with excellent attention to detail
Proactive, adaptable, and able to work collaboratively within a team environment
Passionate about creating memorable guest experiences
Preferred Experience
Previous experience in hospitality, luxury service, tourism, or private club environments
Experience in customer-facing or concierge-style roles
Strong administration and coordination skills
While the qualifications and experience outlined above are preferred, we recognise that the right attitude, personality, and willingness to learn are equally important.
If you are passionate about delivering the above role and responsibilities and believe you would be a excellent fit for this role, we encourage you to apply — even if your experience does not align with every listed requirement.

📌 Member Services Assistant (Victoria)
🏢 CATHEDRAL MANAGEMENT
📍 Victoria