Receptionist (Casual or Permanent Part-Time)
Ochre Acupuncture & Wellness | Shellharbour, NSW
Rate:Remuneration will be based on experience, aligned with the Health Professionals & Support Services Award.
Hours:Approximately 15 hours per week
Clinic Hours & Availability
Monday: 12:30 PM – 8:00 PM
Tuesday: 12:30 PM – 8:00 PM
Thursday: 7:30 AM – 2:00 PM
Friday: 1:00 PM – 7:30 PM
Must be available for at least two evening shifts per week.
About the Role
Ochre Acupuncture & Wellness is searching for a confident, capable, highly organised, and friendly receptionist to join our team.
This is a role for someone who thrives in a busy environment, enjoys taking ownership, and genuinely cares about creating exceptional experiences for others.
As the first point of contact for our patients, you'll play an important role in shaping their experience with Ochre.
You'll be the calm presence at the front desk, the person who keeps things running smoothly behind the scenes, and the team member who notices what needs doing and gets it done.
We're looking for someone who doesn't simply sit behind a desk.
We want someone who greets patients, remembers names, pays attention to the details, and takes pride in creating a welcoming, professional, and organised setting.
You will be trusted to manage competing priorities, solve problems as they arise, and help maintain the high standard of care and service our patients have come to expect.
Who This Role Will Suit
This role will suit someone who enjoys responsibility and takes pride in doing things well.
You are warm and approachable, but also confident and capable.
You can juggle multiple tasks without becoming flustered, communicate clearly,



and maintain a calm presence even when the clinic is busy.
You don't wait to be told what to do.
You notice details, follow through on commitments, and enjoy creating order, efficiency, and flow.
You take ownership of your work and understand that small details can make a big difference to a patient's experience.
Key Responsibilities
Run front-of-house operations calmly and professionally during busy clinic hours
Welcome patients warmly and create a positive first impression
Build rapport with patients and remember names and preferences where possible
Manage bookings, payments, patient enquiries, and clinic communications
Keep patient records and clinic systems accurate and up to date
Support the management of our herbal dispensary and front-of-house stock, including data entry, inventory tracking, ordering, and organisation
Maintain a clean, calm, and welcoming clinic setting
Support practitioners and the wider team with a solutions-focused attitude
Identify opportunities to improve systems, efficiency, and the patient experience
What We're Looking For
Strong organisational skills and the ability to confidently manage multiple priorities
Excellent written and verbal communication skills
High attention to detail and strong follow-through
Confidence using technology and practice management software




Experience with social media platforms, particularly Instagram, is an advantage.
Reliable, proactive, and comfortable working independently
Emotionally mature, professional, and genuinely great with people
Able to maintain discretion, confidentiality, and professional boundaries
A solutions-focused mindset and willingness to take initiative
How You'll Succeed in This Role
You'll thrive at Ochre if you:
Enjoy taking ownership and responsibility
Naturally notice what needs attention without being asked
Stay calm and effective under pressure
Take pride in maintaining high standards
Follow through on commitments and see tasks through to completion
Communicate confidently and professionally
Enjoy creating exceptional experiences for patients
Are proactive, dependable, self-motivated and works well in a team
Why Join Ochre?
Be part of a small, intentional team that values both excellence and heart
Work in a beautiful environment with meaningful patient interaction
Join a clinic where your initiative, ideas, and effort are valued
Grow alongside a thriving business with opportunities for increased hours and responsibility
How to Apply
If this sounds like the kind of role you would thrive in, we'd love to hear from you.
Please submit your resume and a cover letter (maximum one page) outlining your relevant experience, why this role appeals to you, and why you believe you'd be a great fit for Ochre.
Applications can be emailed ******, better yet, drop it off to the clinic in person.
Your cover letter is an opportunity for us to get to know you, so please make it personal.

📌 Receptionist (Wollongong)
🏢 Ochre Acupuncture and Wellness
📍 Wollongong