About The Role This is a key office-based position supporting the Management team with the day-to-day operations of our commercial HVAC service business.
The role focuses on coordination, leadership, and operational oversight to ensure efficient service delivery and excellent customer outcomes.
This is an opportunity for someone who wants more than just a job - someone who wants to lead people, improve systems, create strong culture, and make a real impact.
We're looking for someone who leads with energy, professionalism, and accountability and can confidently manage both people and operations.
Key Responsibilities
Leading and managing the operations team and subcontractors.Schedule, dispatch and coordinate HVAC technicians across multiple client sites throughout Victoria.Liaise directly with clients to understand service requirements and coordinate site visitsMonitor, track and manage the progress of service jobs to ensure timely and efficient completionProvide regular and professional updates to clients regarding job status, delays, or changesMaintain accurate records of service activities, assets, contracts, and maintenance schedulesOrder parts, assist with troubleshooting, and escalate complex issues when requiredIdentify opportunities to optimise service delivery, workflows, and client satisfactionAssist with basic quoting and support management with complex quote preparationHelping shape the future growth and direction of the business
About You / What We're Looking For




Strong HVAC experience in commercial air-conditioning and refrigerationExcellent organisational and time-management skills, able to multitask and prioritiseConfident communicator, able to liaise with clients and techniciansCommercially minded, able to manage team workflow and service contractsTechnical HVAC knowledge and quoting experienceTeam player who thrives in a positive, easy-going office environmentSolid technical understanding of HVAC systems, with the ability to troubleshoot basic issues and make informed service decisionsA robust desire to build better systems, improve efficiencies, and streamline processesConfidence using technology, job management systems, apps, and cloud-based platforms.
Experience with SimPRO a plus.Experience in Building management systems (BMS) and HVAC control systems would be a plus.
What We Offer
Competitive salary based on experience and capability Company dual-cab work Ute provided Full-time, stable employment Supportive, friendly, and professional workplace Real opportunity to grow, influence, and be recognised
Preferred Experience & Qualifications
Minimum 2+ years' experience in a leadership, operations, or management role within a trade or service-based businessExperience managing both field staff and project/job workflowCurrent Refrigeration, Electrical or Plumbing trade licence in VictoriaStrong understanding of WHS requirements, compliance, and best practicesExperience using job management software and operational systems

📌 Service Manager (Victoria)
🏢 W3global
📍 Victoria