Bill Robertson Toyota is seeking a reliable and detail‐focusedDetailer/Courtesy Driverto join our Service Team.
As a Detailer & Courtesy Driver, you'll be responsible for ensuring customer vehicles are presented to a high standard while also providing safe, reliable transportation for service customers throughout the Gladstone area.
This hands-on role combines vehicle detailing, customer interaction, and general dealership support, making it ideal for someone who takes pride in their work, enjoys working with people, and values attention to detail.
The ideal candidate will take pride in their work, enjoy being part of a supportive team, and share our commitment to delivering an exceptional customer experience.
As part of Gladstone's trusted and award‐winning Toyota dealership, you'll be working with a team that values quality, professionalism, efficiency and continuous improvement.
About Us
At Bill Robertson Toyota, we are passionate about selling New Toyota vehicles and a variety of all makes and model Used Vehicles.
We are also the Gladstone Toyota Service Centre for Toyota Genuine Servicing and are the authorised Dealer for Toyota Genuine Parts and Accessories and Toyota Finance and Insurance products.
We pride ourselves on offering a service that goes way beyond the purchase.
Bill Robertson Toyota is renowned for excellence in customer experience and have been proudly serving the Gladstone region for over 50 years.
Bill Robertson Toyota's mission is to provide locals with a superior mobility experience.
Our vision is to beAustralia's best Toyota Dealer and most fulfilling place to work.
Our passion is for everyone to experience the Toyota feeling and be our locals first choice.
Toyota's Quality Standards Program encourages all employees to create a culture of outstanding Customer Service.
We identifiy 6 qualities that we strive for in everything we do.
We share Toyota's core values, being:
Easy and Enjoyable
· Everything we do, both for our customers and internally for ourselves and our coworkers is undertaken with the mindset of being an easy and enjoyable experience for all.
Respect
· I will always practice safe behaviours in everything I do.
· I will be honest and courteous at all times.




· I will always be transparent and treat all Customers with empathy and integrity.
On Show
· I will be welcoming, happy and enthusiastic with all Customers.
· I will take ownership in the resolutions of all Customer concerns.
· I will ensure my work areas are ready at all times to be on show.
· I will practice situational awareness.
Professional
· I will be consistent and committed to all communication with all Customers.
· I will train consistently to ensure my skills and knowledge of product and technology are at the highest level.
· I will take ownership in the resolution of all Customer concerns.
· I will implement the 5-metre rule.
Effective
· I will ensure an efficient and seamless process for all Customer interactions.
· I will ensure complete and accurate reporting of all customers wants and needs.
· I will use my time and resources wisely.
Continuous Improvement
· I will realise the current situation and understand the opportunities for improvement.
· I will standarise my process flow and continually train for consistency.
· I will visualise current processes against our objectives by identifying opportunities for improvement.
· I will seek to optimize my performance through continuous improvement & consistency.
Purpose of the Position
The main purpose of the Detailer/Courtesy Driver is to ensure that customer vehicles are detailed to a high quality standard and provision of safe transportation services to our customers.
Key Accountabilities
Detail Customer Vehicles to a high-quality standard.
Maintain equipment and stocks of required consumables.
Ensure that all vehicles are turned around in a quick and efficient manner.
Pick up and drop off Customers around the Gladstone city area.
Ensuring all traffic regulations and road rules are followed at all times.
Converse with customers to support providing customers with an exceptional customer experience.
As directed,



detailing of company vehicles.
Take immediate action and bring to the notice of a member of the management team any incident likely to cause a breach of the Health Safety or Environmental policy or regulations.
Ensure Company Vehicle Service policies and procedures are actively followed and maintained at all times.
When directed, undertake yard hand duties including, cleanliness of the detailing area.
When directed, perform tasks in the general upkeep and cleanliness of the premises.
Develop and maintain high levels of customer service by being courteous and providing a first class service to customers visiting the dealership.
Essential Skills/Qualifications/Experience
· Current and valid Qld driver's licence
· Experience in vehicle detailing, buffing and polishing
· Quality focused, conscientious and take a great deal of pride in their work
· Ability to identify problems as they arise and offer effective solutions , seek assistance when required
· Good organisational skills
· Able to work autonomously, but also a team player
· Customer service focused
· Safe driving skills
· Excellent communication skills and interpersonal skills
· Ability to contribute to building a positive team spirit
· Ability to uphold organisational values and The Toyota Way
· Strong attention to detail
· Ability to work under pressure and meet deadlines
· Be a proactive team member
Desirable Skills/Qualifications/Experience
· Previous experience in a similar role
· Practical experience in a customer focused environment
Behavioural Skills
Continuous Improvement -Improves services through continuous improvement techniques and processes
Efficient-Demonstrates the organisations standards and values when conducting business
On Show -Takes ownership of the resolution of all guests concerns
Professional -Develops professional skills and knowledge to efficiently contribute to work activities
Respect -Interacts with others in a respectful and inclusive manner
What We Offer
A supportive team environment with opportunities to grow.
The chance to be part of Gladstone's trusted Toyota brand and award-winning dealership.
Hours - Monday-Friday 2.30pm-5.30pm

📌 Detailer & Courtesy Driver (Gladstone Central)
🏢 Bill Robertson Toyota
📍 Gladstone Central