The Hotel Grand Chancellor, Adelaide has an opening for a Reservations Agent to join our hotel on a permanent full time basis, which will include a Saturday shift.
An ideal entry-level role for someone who has high attention to detail and exceptional written and verbal communication skills.
The successful person will report to the Reservations Manager and will be responsible for the day to day hotel reservation enquiries and bookings.
We are looking for someone who is organised, can effectively multitask and who enjoys a busy environment.
If you believe that you possess these qualities along with the below, then we want to hear from you:
Provide and maintain a very high standard of guest service
Be a team player who promotes a positive work culture
Have a sales attitude and maintains an awareness of sales opportunities
High level of product knowledge of the hotel and local area
Knowledge of Microsoft Office suite is required
In this position you will be responsible for but not limited to:
Provide prompt, courteous and efficient handling of all requests for guest reservations,



changes and cancellations
Process all reservations prior to guest arrivals and work collaboratively with our front office team to ensure our guests have a positive and consistent experience
Action all guest requests
Effectively manage any challenges relating to accommodation and room requests
Ensure proper billing accounts according to accounting policies
Thinking outside the box in relation to sales and follow sales techniques to maximise revenue
Ensure complete and up to date room inventory so that maximum yield is achieved.
In return, this position is offered on a permanent full-time basis, providing you with job security.
If you are unable to work Saturdays please do not apply for the position.
Please forward your resume and cover letter detailing your relevant experiences and why you believe you will be the right fit.
Please note, only candidates that best meet the above criteria will be short listed and contacted.

📌 Reservations Agent (Adelaide)
🏢 Hotel Grand Chancellor
📍 Adelaide