Dedicated Intake Worker
Permanent / Full time 38 hours per week
Stawell
How to Apply
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Email your resume to:••••@gch.org.au
About the position
The Dedicated Intake Worker assists clients and potential clients when they contact Grampians Community Health with an enquiry, referral or support need.
The role provides a welcoming and person-centred first point of contact, ensuring individual needs are identified through Initial Needs Identification, appropriate information is provided, Initial Needs Identification is completed, and referrals or service connections are facilitated.
The position plays a critical role in ensuring timely access, understanding a person's immediate needs and priorities, identify their level of risk and priority of access to assessment, treatment, support and services, using tools such as the Initial Assessment and Referral Tool (IAR) and basic Alcohol and Other Drug screening.
The role is focused on access, coordination and navigation and does not replace program-specific assessment, clinical decision-making or ongoing case management.
The role operates in accordance with the Victorian Service Standards and the GCH Intake Practice Guide.
Skills and experience
Qualifications
• Certificate IV or Diploma in Community Services, Mental Health, AOD, Disability, Aged Care or related field
• Or two to three years' experience working in a relevant field and a willingness to attain further qualifications.
Mandatory
• Proven experience working in community, health or human services with people experiencing health, wellbeing or social support needs, and an ability to work within a strengths-based and person-centred framework.
Desirable




• Understanding and knowledge of services available within the region and beyond.
• Explicit understanding of GCH and its operations.
• Experience working within a community or human services setting.
About Grampians Community Health
You can be more than part of your community – be someone making a difference for people in your community
Situated in the heart of picturesque Grampians and Wimmera regions.
Employ over 200 staff at three sites located at Stawell (main office), Horsham and Ararat.
Provides a safe, inclusive and respectful environment that values culture, beliefs, values, gender identity and capacity.
Our staff are empowering professional, inclusive, compassionate and courageous.
Employee Benefits
Salary Packaging
Up to $15,900 to reduce taxation increase take home pay - includes personal expenses.
Meal and entertainment expenses and venue hire.
ATO Remote Housing Allowance (for eligible place of residence).
Novated leasing.
Relocation expenses.
Portable devices.
Rewards Programs
Blue Card Discount program for discounts on purchases.
Commbank Workplace Banking Program for discounts and rewards.
Hybrid Working from Home
Hybrid working conditions for certain (but not all) positions taking into consideration our clients' needs.
Laptop and mobile phone provided allowing you to remain connected.
Professional Development
Support professional development to develop knowledge and skills staff to better meet the needs of our clients.
Reimbursement of course fees for further qualifications (less tax component) for courses enrolled in after 6 months of employment.
Purchased Leave
Up to 20 days additional leave in a financial year for eligible staff.
Clinical Supervision
External qualified clinical supervision
Internal clinical supervision.
Employee Assistance Program
Free confidential, professional assistance to staff members for personal or work-related issues and concerns.

📌 Dedicated Intake Worker (Horsham)
🏢 Grampians Community Health
📍 Horsham