Mirvac is a brand that creates and curates better experiences.
We are more than developers or builders - we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.
As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians.
We focus on sustainability, innovation, and shared value, to return perks to our customers, partners, investors, and communities.
Join us as we work towards building the imagine nation
Be part of landmark developments that are redefining Sydney's urban landscape
Join a Tier 1 construction leader listed on the ASX
$**** of Mirvac Securities Annually
Leadership and Professional Development Programs
Discounts across health, wellness, lifestyle, motor vehicle, travel, technology
Our opportunity
As a Customer Relationship Executive, you will support the delivery of Mirvac's customer experience strategy by managing the end-to-end customer journey through pre-settlement, settlement and post settlement phases.
Your responsibilities will include:
Customer Journey Delivery / Customer Service
Own and deliver the end-to-end customer journey for allocated projects, from contract unconditional through to post-settlement and beyond
Prepare and maintain project-specific customer journey frameworks and communication plans
Act as the primary point of contact for purchaser enquiries
Inspections & Settlement Execution




Oversee and coordinate the CRM construction program in partnership with Construction and Development teams, ensuring alignment to customer journey milestones
Coordinate and conduct CRM inspections, valuation inspections and pre-settlement inspections
Post-Settlement Customer Experience
Oversee the post-settlement customer experience, ensuring a seamless transition from settlement through to ongoing customer care
Act as the key point of contact for post-settlement customer queries and issues, managing expectations and maintaining a high standard of service.
Stakeholder Collaboration
Liaise with Sales & Marketing, Development, Construction, finance and external stakeholders (solicitors, agents, contractors)
Contribute to sales launches and customer events where required
You have 3-5 years' experience in Customer Service roles (retail, hospitality) and ideally some prior experience in Real Estate or for a home builder.
You will also need a Drivers' licence and access to a car to travel across our sites (south west Brisbane) and Brisbane CBD.
You will also have:
Strong written and verbal communication, with ability to deliver clear, professional customer communications
Ability to manage customer expectations and handle complex or sensitive interactions
Strong stakeholder coordination and organisational skills, with ability to manage multiple priorities
Experience managing customer queries, complaints and escalations
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📌 Customer Relationship Executive (Queensland)
🏢 Mirvac
📍 Queensland