General Manager – Business Operations | Executive Leadership Team
The Jewellery Group (TJG)
Executive Leadership Role | Reporting Directly to the CEO
National Retail Operations | Distribution | Supply Chain | Operational Excellence
Adelaide, South Australia
The Jewellery Group (TJG) is one of Australia's leading jewellery retailers, operating 70+ stores nationwide across two iconic brands:
?Mazzucchelli's– a premium, heritage brand with over 122 years of history
✨Zamel's– a trusted, accessible brand loved by generations of Australian's
As we continue our growth and transformation journey, we are investing inbest-in-class payroll governanceto support our biggest asset (our people), protect our brands and ensure every team member is paid accurately, fairly and on time.
The Opportunity
Reporting directly to the Chief Executive Officer, the General Manager – Business Operations is responsible for creating a simpler, smarter and more scalable operating model across The Jewellery Group.
As a member of the Executive Leadership Team, you will lead the operational infrastructure that enables our stores, support office and distribution centre to perform at their best.
You will oversee Retail Operations, Distribution & Logistics, Inventory Governance, Store Maintenance, Security, Operational Compliance, Business Processes and Continuous Improvement.
Your focus is simple:
Remove complexity.
Improve efficiency.
Build capability.
Enable growth.
You will partner with every Executive Leader to ensure our business continues to operate consistently, efficiently and safely while preparing TJG for its next stage of expansion.
Your Portfolio
Retail Operations
Lead the operational standards across our national retail network including:
Retail Operations Manual




Policies and Procedures
Standard Operating Procedures
Operational Compliance
Store Audit Programme
Operational Communications
New Store Opening Processes
Store Closure Processes
Retail Administration
Operational Governance
What You Will Be Leading
Distribution, Supply Chain & Logistics
Lead the end-to-end operational movement of inventory.
Responsibilities include:
Distribution Centre Operations
National Logistics
Freight & Courier Management
Store Replenishment
Inventory Movement
Repairs Logistics
Supplier Deliveries
Returns Management
Warehouse Performance
Supply Chain Optimization
Facilities, Maintenance & Security
Provide operational leadership across:
Store Maintenance
Preventative Maintenance Programmes
Contractor Management
Security Systems
Store Assets
Cleaning Standards
Equipment Maintenance
Operational CAPEX
Emergency Response Planning
Business Operations
Lead the systems and processes that support our stores every day.
Including:
Operational Workflows
Business Documentation
Incident Management
Health & Safety
Insurance Claims
Business Continuity
Operational Projects
Cross-Functional Process Improvement
Operational Excellence & Transformation
Champion continuous improvement across the organisation.
You will:
Simplify operational processes
Improve productivity




Drive automation
Introduce AI and digital solutions
Improve reporting
Remove unnecessary administration
Deliver enterprise-wide operational projects
Build scalable business processes
What You Will Bring
You are a commercially minded executive who enjoys solving operational challenges and building high-performing businesses.
You understand that operational excellence is about enabling people to perform at their best.
You naturally identify inefficiencies, simplify complex processes and build systems that create consistency across large organisations.
You are collaborative, pragmatic and capable of influencing leaders across every function of the business.
Essential Experience
Executive leadership experience within a multi-site retail or consumer business.
Significant experience leading operations, supply chain or business services.
Experience managing large operational teams.
Strong understanding of inventory and distribution.
Experience leading organisational transformation.
Excellent commercial acumen.
Outstanding project management capability.
Robust stakeholder management and communication skills.
Leadership Attributes
We are seeking an executive who demonstrates:
Strategic Thinking
Operational Excellence
Commercial Acumen
Continuous Improvement
Customer Focus
Collaboration
Accountability
Innovation
Systems Thinking
Calm Decision Making
People Development
Executive Presence
Why Join TJG?
This is a rare opportunity to help shape the future of one of Australia's most recognised jewellery retailers.
If you're looking for a role where your leadership can genuinely make a difference, we'd love to hear from you.

📌 General Manager- Operations (Adelaide)
🏢 The Jewellery Group
📍 Adelaide