About the role
Twenty20 Tapas Bar and Restaurant is seeking an experienced and dynamicFront of House Managerto join our team in Moe, VIC.
This is afull-time positionbased on-site at our vibrant restaurant location.
As Front of House Manager, you will work alongside existing management to be the driving force behind creating an exceptional dining experience for our guests, whilst leading and managing our front-of-house team with professionalism and flair.
This role is pivotal to the success of our establishment, as you will be responsible for overseeing all guest-facing operations and ensuring the highest standards of service delivery are consistently maintained.
Key responsibilities
Lead, supervise and develop the front-of-house team to ensure outstanding customer service and operational excellence
Manage all aspects of customer relations, including seating arrangements, reservations and complaint resolution
Oversee dining room operations, table management and service coordination throughout service periods
Monitor and maintain high standards of cleanliness, presentation and ambiance throughout the restaurant
Train and mentor front-of-house staff on service standards
Manage customer feedback and implement improvements to enhance the dining experience
Coordinate with the kitchen and management team to ensure seamless service delivery
Handle cash management, processing payments and managing the point-of-sale system
Manage inventory and stock control
Prepare and maintain daily reports on service performance, incidents and staff scheduling
Ensure compliance with health and safety regulations and hospitality industry standards




Support marketing initiatives and promotional activities to drive customer engagement
What we're looking for
Minimum 1 year' experience in front-of-house management or senior supervisory roles within hospitality venues
Proven track record of leading and developing teams in rapid-paced restaurant or bar environments
Exceptional customer service skills with the ability to create memorable experiences for guests
Strong communication and interpersonal skills with the ability to manage difficult situations with professionalism
Knowledge of food and beverage service standards, restaurant operations and hospitality best practices
Excellent organisational and time management abilities with the capacity to multitask effectively
Proficiency with point-of-sale systems and restaurant management software
Understanding of health, safety and food hygiene regulations in the hospitality sector
A passion for tapas culture, Spanish cuisine or Mediterranean dining concepts is advantageous
Relevant hospitality qualifications or certifications (e.g. RSA, hospitality management courses) are preferred
Flexibility to work evenings, weekends and public holidays as required by the business
What we offer
At Twenty20 Tapas Bar and Restaurant, we believe our team is our greatest asset.




We offer a competitive salary package commensurate with experience, along with a range of benefits designed to support your wellbeing and career development.
Our benefits include staff meals and discounts, professional development opportunities within the hospitality sector, and a supportive work environment that values your contribution to our success.
We foster a collaborative culture where your ideas are heard and your passion for hospitality is celebrated.
We encourage a healthy work-life balance and recognise the dedication required in the hospitality industry by offering flexible scheduling where possible.
About us
Twenty20 Tapas Bar and Restaurant is a contemporary dining destination located in Moe, VIC, specialising in authentic tapas and Spanish-inspired cuisine.
We are committed to delivering an exceptional culinary experience, combining high-quality ingredients with creative presentation and warm hospitality.
Our restaurant has established itself as a vibrant community hub, known for our welcoming atmosphere, knowledgeable staff and commitment to excellence.
We pride ourselves on creating memorable experiences for our guests and fostering a positive workplace culture where team members can thrive and grow within the hospitality industry.
Apply now
If you are an experienced Front of House Manager with a passion for hospitality and a commitment to delivering outstanding service, we would love to hear from you.
Please submit your CV, cover letter and references to join our dynamic team at Twenty20 Tapas Bar and Restaurant.

📌 Front Of House Manager (Traralgon)
🏢 Twenty20 Tapas Bar and Restaurant
📍 Traralgon