AtMajestic Hotels & Apartments, we pride ourselves on delivering genuine hospitality and memorable guest experiences.
As South Australia's largest boutique, locally owned and operated accommodation group, we operate six unique properties across Adelaide, North Adelaide and regional South Australia.
We are currently seeking friendly, professional and customer-focusedGuest Service Agentsto join our Front Office team across ourNorth Adelaide and CBD locations.
This is a fantastic opportunity for someone who enjoys connecting with people, thrives in a fast-paced environment, and takes pride in delivering exceptional service.
As one of the first points of contact for our guests, you will play a key role in creating positive and memorable experiences from arrival through to departure.
Working alongside an experienced and supportive team, you will be empowered to take ownership of your role while developing your skills within a respected South Australian hospitality business.
Reporting to the Rooms Division Manager, your main responsibilities will include:
Duties:
Providing a warm, efficient and qualified check-in and check-out experience
Delivering concierge services and local recommendations to guests
Promoting Majestic Hotels & Apartments products and services
Managing incoming calls and guest enquiries
Processing accommodation reservations accurately and efficiently
Allocating guest rooms on a daily basis
Valet parking guest vehicles
Processing cash and payments in accordance with company procedures
Assisting with a variety of Front Office and administrative tasks
We are looking for someone who:
Has a genuine passion for customer service and hospitality
Enjoys building positive relationships with guests and colleagues
Thrives in a busy environment and can effectively manage multiple priorities
Demonstrates excellent attention to detail
Is confident working both independently and as part of a team
Communicates professionally and effectively
Has previous experience in a similar customer service or hospitality role (highly desirable)
Has experience using Opera PMS or a similar property management system (highly desirable)
Holds a current Australian Driver's Licence (essential)
In return for your energy and hard work, we offer you:
A supportive and collaborative team environment
A culture that values empowerment, accountability and continuous improvement
Opportunities to learn and grow within a successful hospitality group
Employee discounts across a range of retail brands throughout Australia
This position works across a 7-day rotating roster.
If you're passionate about hospitality and would like to be part of a team that genuinely cares about its guests and each other, we'd love to hear from you.
Apply now and start your journey with Majestic Hotels & Apartments.
Please note that only shortlisted candidates will be contacted.