Join us at Psychwire
We're looking fortwo highly organised, proactive Operations & Executive Assistantsto help keep our quick-moving business running smoothly.
This is a varied, hands-on role for someone who loves bringing order to complexity, following up on outstanding tasks, coordinating people, and making sure nothing falls through the cracks.
You'll work as part of a two-person operations support team, partnering closely with another Executive Assistant to provide seamless support across the week.
With overlapping and offset working days, you'll help ensure projects continue moving forward and nothing slips through the cracks.
About Psychwire
Psychwire creates cutting-edge online courses, training products, and content for mental health practitioners worldwide.
We collaborate closely with leading experts in evidence-based psychological therapies.
We specialise in creating online learning experiences that are simple to use, deeply engaging, and highly practical.
Based in Burleigh Heads on the Gold Coast (Just off the M1).
We operate using a "team of teams" model, bringing together producers, editors, animators, designers, developers, writers, subject matter experts, consultants, and operational staff.
We are entering an exciting new growth phase and are expanding both our team and product offerings.
We're looking for skilled professionals who enjoy working across disciplines and contributing to the delivery of high-impact work.
The Role
This role forms part of a collaborative two-person Operations & Executive Assistant team.
You'll work closely together, maintaining clear handovers, sharing priorities, and ensuring seamless support across the business each week.
No two days will be the same.
If you're someone who naturally notices what needs doing before being asked, you'll thrive in this role
Responsibilities
Executive & Administrative Support
Taking meeting notes and tracking action items as required




Managing email correspondence and general administration
Booking travel and coordinating logistics
Assisting with event and meeting preparation
Maintaining clear handovers and documentation to ensure seamless continuity across the operations team
Operations & Coordination
Following up team members, world leading psychology experts and other stakeholders to ensure projects keep moving and are completed
Monitoring task lists and ensuring deadlines are met
Updating project trackers and internal documentation
Coordinating information between teams and external stakeholders
Organising files, systems and business documentation
Supporting operational improvements and process documentation
Identifying bottlenecks and proactively assist in helping solve them
General Business Support
Assisting wherever additional support is required
Helping coordinate new initiatives across the business
Researching information and preparing summaries
Supporting marketing, production and operations teams with administrative tasks
Being the person who helps ensure nothing gets forgotten
About You
You enjoy working collaboratively and communicating clearly with colleagues.
You're organised enough to maintain excellent documentation and handovers so projects continue moving forward regardless of who's in the office.
You're proactive, resourceful, and enjoy getting things done.
You thrive in a rapid-paced environment, can confidently juggle competing priorities, and take pride in keeping people, projects and processes on track.




You're a 'people person' that excels in both verbal and written communication.
At times you'll be required to organise and attend zoom meetings out of hours (from home).
You're tech-savvy, quick to learn new systems, and excited by AI and emerging technologies.
You're comfortable following people up, solving problems independently.
Skills and Experience
7+ years' experience in an Executive Assistant, Operations Assistant, Office Manager or similar role
Exceptional communication and attention to detail
Highly tech-savvy and quick to master new software
Enthusiastic about AI and using technology to streamline work
Experience with project management tools and collaborative platforms
Strong working knowledge of Microsoft Office and Google Workspace
Exposure to CRM systems, digital marketing or online business platforms would be an advantage (but is not essential)
Resourceful, proactive and confident taking ownership
Able to juggle multiple priorities while maintaining a high standard of work
Education / Qualifications
A qualification in Business, Administration, Marketing, Communications or a related field is advantageous.
Applying for This Position
We're looking to appoint two people into this role.
Each successful applicant will workfour days per week ****** hours).
The two roles are designed to work together, with overlapping and staggered days to provide consistent operational support across the business.
This is a permanent part-time position based in our Burleigh Heads office on the Gold Coast.
You must have Australian working rights.
If you're excited about joining a purpose-driven organisation and helping support a passionate team making a difference to mental health professionals around the world, we'd love to hear from you.
Please submit your CV and a cover letter outlining your relevant experience and why you'd be a great fit via SEEK or ******(Attn: Lisa).

📌 Operations Coordinator & Executive Assistant (Gold Coast)
🏢 Psychwire Australia
📍 Gold Coast