Character Group, located in Perth's south-east metropolitan area, has built a strong reputation as one of Western Australia's leading manufacturers and installers of premium cabinetry and stone surfaces for the residential construction.
We are known for our commitment to quality craftsmanship, exceptional customer service, and delivering outstanding outcomes for our builder partners and homeowners.
Our success is built on a collaborative team culture, professionalism, innovation, and a genuine commitment to excellence in everything we do.
Client Liaison / Quotes Officer
Join a team where your strengths are recognised and your career can grow.
We are looking for a motivated, organised, and customer-focused individual to join our team.
This role is flexible and will be tailored to suit the successful applicant's skills and experience, with the opportunity to work as aClient Liaison,Quotes Officer, or a combination of both.
If you enjoy working in a fast-paced environment, take pride in delivering exceptional service, and have a keen eye for detail, we'd love to hear from you.
About the Role
Reporting to the Office Supervisor and Senior Team Leaders, you will play an important role in supporting our clients, builders, and internal teams.
Depending on your experience, your responsibilities may include customer service, administration, project coordination, estimating, and quotation preparation.
Success in this role requires excellent communication skills, strong organisational abilities, and a proactive approach to managing multiple priorities.




Client Liaison Responsibilities
Deliver exceptional customer service via phone and email.
Manage projects from receipt of purchase orders through to installation.
Maintain accurate electronic job files and internal tracking systems.
Liaise effectively with clients, builders, suppliers, and internal departments.
Resolve customer enquiries and issues professionally and promptly.
Coordinate multiple jobs while meeting deadlines.
Ensure all administration is completed accurately and in accordance with company procedures.
Quotes Officer Responsibilities
Read and interpret builder plans, specifications, and addenda.
Prepare accurate quotations for cabinetry and stone products.
Review pricing, product specifications, and revisions.
Follow up quotations in a timely and professional manner.
Manage multiple quotations while maintaining accuracy and attention to detail.
Develop and maintain positive working relationships with builders and clients.
Represent the company professionally and contribute to ongoing business growth.
About You
We're looking for someone who is:
Positive, enthusiastic, and eager to learn.




An excellent communicator with a professional phone manner.
Highly organised with exceptional attention to detail.
Able to prioritise tasks and perform well under pressure.
A proactive problem solver who shows initiative.
Proficient in Microsoft Office, particularly Outlook and Word (Excel and Access experience is advantageous).
Experienced in the construction, cabinetry, or building industry (preferred).
Able to read building plans (essential for quoting and highly regarded for client liaison).
Reliable, well-presented, and committed to providing outstanding service.
An Australian Citizen or Permanent Resident.
The holder of a current Australian driver's licence.
Why Join Us?
At Character Group, we believe our people are our greatest asset.
We offer:
A friendly, supportive, and collaborative team environment.
Comprehensive on-the-job training and ongoing development.
Genuine career progression opportunities based on your strengths and interests.
A varied role where no two days are the same.
Contemporary office and manufacturing facilities.
Company uniform provided.
Free onsite parking.
Ready to Apply?
If you're looking for a rewarding opportunity with a company that values quality, teamwork, and continuous improvement, we'd love to hear from you.
Please submit your résumé and a cover letter outlining your experience and suitability for the role to:
******
Applications close: 5th August ****.
Only shortlisted applicants will be contacted.

📌 Administration Role (Western Australia)
🏢 CHARACTER
📍 Western Australia