Southern Highlands | Customer Service Officer
About First Choice Couriers
First Choice Couriers is a family-owned transport and logistics company that's been operating across the Illawarra, Southern Highlands, and South Coast since ****.
With more than 140 team members across our sites, we're proud to be one of the region's largest local transport providers.
We provide transport, warehousing, and logistics services for businesses across the region and beyond.
Everything we do is guided by our values – Compassion, Excellence, Respect, and Integrity.
We believe good people, valuable service and strong relationships are what make the difference.
Customer Service Officer
We're looking for a friendly and reliable Customer Service Officer to join our team.
You'll be one of the first people our customers speak to, helping with delivery enquiries, bookings, collections, and day-to-day support.
You'll also work closely with our Operations team and drivers to help keep things running smoothly.
No two days are the same in transport, so this role suits someone who enjoys staying busy, solving problems and working as part of a team.
This is a full-time position and is based inBraemar, NSW.
What's on Offer
A supportive team that helps each other out
Monday to Friday work – enjoy your weekends
Stable work with a well-established local company
Training and support to help you learn the role
A fast-paced environment where the days go quickly
Opportunities to build your skills and grow with the business
A workplace where people are treated with respect




What You'll Be Doing
Answering customer phone calls and emails
Booking deliveries and customer collections
Helping customers with delivery updates and enquiries
Working closely with drivers and operations throughout the day
Assisting customers at the counter
Entering delivery information and updating records accurately
Helping solve problems and keep customers informed
Providing friendly, professional service every day
What You'll Bring
Good communication skills and a friendly attitude
Strong customer service skills
Valuable organisation and time management
Attention to detail and accuracy
Confidence using computers, email and phone systems
Ability to stay calm and organised in a busy environment
A willingness to learn and support the team
Previous customer service or administration experience is helpful, but not essential
Why First Choice Couriers?
At First Choice Couriers, people matter.
We work hard, support each other, and take pride in what we do.
Many of our team members have grown their careers with us over the years, and we're proud of the positive and down-to-earth culture we've built.
If you're looking for a role where you can be part of a good team and make a real contribution each day, we'd love to hear from you.
Apply now and make First Choice your best choice.
First Choice Couriers is committed to building a workplace where everyone feels welcomed, respected, and supported.
We encourage applications from people of all backgrounds and experiences.

📌 Customer Service Officer (New South Wales)
🏢 First Choice Couriers
📍 New South Wales