Are you passionate about delivering great customer service and helping people find practical solutions?
Goulburn-Murray Water is looking for a Customer Support Officer to join our Water Trading team in Tatura.
In these ongoing, full-time roles, you will be the first point of contact for customer enquiries, transactions, issues and concerns.
You will support customers with clear information, accurate processing and timely follow-up, while contributing to a positive customer experience and a collaborative team environment.
About the role
Respond to customer and stakeholder enquiries and support end-to-end resolution.
Provide information about GMW services, water entitlements and customer accounts.
Process transactions accurately and maintain clear records in customer systems.
Meet agreed quality and performance standards in a high-volume workplace.
Contribute ideas to improve processes, guidelines and the customer experience.
About you
You will bring a customer-focused mindset, strong communication skills and the ability to work accurately while managing competing priorities.
Experience in a customer service or administrative environment will be highly regarded.
The successful applicant will be required to hold Australian working rights, a current Australian driver licence and complete a police check.
Why join GMW?
At GMW, our vision is water for a thriving Northern Victoria.




You will be part of a team that works together to deliver sustainable, efficient and adaptive water services for our customers and communities.
Agile, inclusive and responsible culture is the foundation of our organisation where people are offered excellent opportunities to grow, learn and advance in their careers.
GMW are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
GMW offer flexible working and are always open to discussing your individual needs so that you get to create your own experience with us.
For more information, view the position description below.
Applications close onMonday 3 August ****.
To apply for this role please complete the GMW application form provided below and email together with a copy of your current CV to ******
GMW is an equal opportunity employer supporting diversity and inclusion in the workplace.
GMW encourages people with diverse backgrounds, experience and perspectives to apply.
We welcome applications from people with disability and aim to provide an inclusive and accessible workplace.
If you need any help with the application process or would like to discuss reasonable adjustments to support you to take part in an interview, please contact: ******

📌 Csc805, Csc812 – Customer Support Officers (Shepparton)
🏢 Goulburn-Murray Water
📍 Shepparton