Library Customer Service Officer
Permanent part time (45 hours per fortnight)
Salary $72,771 - $80,050 per annum (pro rata) + 12% super + applicable penalties
Benefits
Health and Wellbeing program
Superannuation co-contribution options for eligible employees
17.5% leave loading
Access to Fitness Passport
Organisational Overview
Join a team deeply committed to community, culture and care.
At the City of Fremantle, Community Development roles focus on truth-telling, social justice, access and inclusion, youth empowerment, reconciliation and positive ageing.
From supporting mob through our Reconciliation Action Plan to mentoring young Change Makers, your work will uplift people across Walyalup.
You'll collaborate with like-minded staff who value listening, relationships, and shared purpose.
Whether you're driving projects or supporting policy change, your work will have meaning, be grounded in Boodjar, shaped by community voice, and backed by a City that walks alongside you.
The City of Fremantle is seeking an enthusiastic and customer-focused part time Library Customer Service Officer to join our team.
This is an exciting opportunity to contribute to a busy and collaborative team.
The position reports to the Team Leader Library Operations and will require you to engage with and support customers to provide them with an exceptional library experience.
We are seeking individuals who can interact well with a wide variety of people, with strong communication skills and an adaptable approach to work.
You will be expected to work within existing practices and make suggestions on how we can improve our service delivery.
Key Responsibilities
Delivery of Library front of house tasks such as shelving, returns/loads, weeding, displays and library administration.
Reference and IT support and general customer service across two floors.




Working collaboratively with the broader Lifelong Learning team to promote library services and programs.
The successful applicant will understand the place of the public library within a community and be able to display high levels of empathy and discretion.
Customer service experience will be looked at favourably, as will a flexible and positive attitude.
The successful applicant will be asked to provide a Working with Children Check and Police Clearance.
This position requires availability every second weekend.
Please see the attached documents within the job attachment section for information regarding the hours for this role.
The City of Fremantle promotes a workplace that actively seeks to include, welcome and value unique contributions of all people.
The City encourages people of all ages, genders, and abilities, Aboriginal Australians and people from culturally diverse backgrounds to apply for this job.
If you have any access needs that may require reasonable adjustments to allow you to fully participate in the application and interview process, please get in touch with the contact below.
If you are an Aboriginal person or a person with a Disability who would like assistance with your application, please contact the Jobs and Skills Centre on ******.
Application Instructions
Click Apply to be directed to our website and submit your application.
Navigate to Job Attachments to view position description and Application Instructions.
Applicants should provide a current curriculum vitae and a two-page (maximum) cover letter in .pdf format.
You do not need to address the selection criteria.
Your CV and cover letter should demonstrate how your skills and experience make you a suitable candidate for the advertised position.
The estimated closure date is5pm on Sunday the 26th of Julybut we reserve the right to close the ad prior to this date.
To discuss this opportunity in more detail please contactLeanne Thorpeon ******
Applicants must have the right to work in Australia.

📌 Library Customer Service Officer (Western Australia)
🏢 Fremantle Leisure Centre
📍 Western Australia