Reception & Administration Officer
Allied Health Clinic | Ridgehaven
Join a supportive Allied Health team where your work makes a real difference.
Due to continued growth,AEP Health Groupis seeking a friendly, organised and motivatedReception & Administration Officerto join our team, primarily based at our Ridgehaven clinic on North East Road.
This is more than a reception role—you'll become an integral member of a collaborative Allied Health team, helping ensure every client feels welcomed, supported and cared for throughout their healthcare journey.
If you enjoy working with people, thrive in a fast-paced environment and take pride in delivering exceptional customer service, we'd love to hear from you.
About the Role
As the first point of contact for our clients, you'll play an important role in creating a welcoming, skilled and positive clinic experience while supporting the smooth day-to-day operation of our reception.
Working in a modern, paperless environment, you'll collaborate with a multidisciplinary team of Allied Health professionals and provide high-quality administrative support across a range of clinical services.
Working Hours
Monday to Thursday:9:00am – 5:00pm
Friday:9:00am – 4:00pm
No weekends or after-hours work
Training & Support
We are committed to setting our team up for success by providing:
Comprehensive onboarding and training
Ongoing mentoring and support
Opportunities for career progression and professional development
Your initial training will be completed at our Woodville Park clinic, where you'll receive hands-on support while becoming familiar with our systems, processes and team.
Once your training is complete, you'll transition to our Ridgehaven clinic,



where you'll confidently manage the reception and administration function with continued support from our wider team whenever required.
Applicants with previous medical or Allied Health administration experience are strongly encouraged to apply.
Key Responsibilities
Client Experience
Welcome clients with warmth, professionalism and empathy
Assist with appointments, referrals and general enquiries
Create a positive and supportive experience for every client
Appointment & Diary Management
Coordinate appointments for multiple Allied Health practitioners across AEP Health Group
Manage clinician diaries using PracSuite
Maintain accurate appointment schedules and client records
Client Communication
Respond professionally to phone, email and SMS enquiries
Liaise with clients, referrers and healthcare providers
Administration & Funding
Process referrals, payments and day-to-day administrative tasks
Support clients across a range of funding programs, including:
Medicare
Department of Veterans' Affairs (DVA)
National Disability Insurance Scheme (NDIS)
Return to Work
Aged Care
Private clients
About You
We're looking for someone who is:
Friendly, approachable and professional
Highly organised with excellent attention to detail




Able to prioritise tasks and remain calm under pressure
Confident working independently and as part of a team
Passionate about delivering exceptional customer service
Skills & Experience
Essential:
Previous experience in medical or Allied Health administration
Experience managing appointments, referrals, billing and payments
Excellent written and verbal communication skills
Confidence using clinical software systems
Strong understanding of confidentiality and privacy requirements
Ability to coordinate multiple practitioners and competing priorities
Highly regarded:
Experience working with Medicare, DVA, NDIS, Return to Work and Aged Care funding pathways
Experience using PracSuite
Experience using HICAPS and Medipass/Tyro payment systems
Why Join AEP Health Group?
At AEP Health Group, we believe a positive workplace creates better outcomes for both our team and our clients.
We foster a supportive, collaborative culture where people are valued, encouraged to grow and genuinely enjoy coming to work.
What We Offer
Modern, paperless clinic environment
No weekend or after-hours work
Free onsite parking
Complimentary access to gym facilities
Access to Allied Health services
Tailored ergonomic workstation
Ongoing learning and professional development
Supportive and collaborative team culture
Opportunities for career progression as our organisation continues to grow
If you're looking for a rewarding administration role where you can make a genuine difference while being supported by an experienced and welcoming team, we'd love to hear from you.
Apply now and become part of the AEP Health Group team.

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